Why was my account blocked?

ZeptoMail is a dedicated platform for sending transactional emails like OTPs, abandon cart notifications, on-boarding emailers, etc.,

These emails are mostly triggered by a user action unlike unsolicited emails like bulk marketing emails, promotional emails, and spam emails. Hence unsolicited emails have a higher chance of being tagged as spam by the recipient's MX server or mailbox clients.

Allowing bulk emails can affect the reputation of our IPs and in-turn the deliverability. If you send bulk emails or spam, our platform will automatically block you.

If you are interested in sending bulk marketing emails, you can check out Zoho Campaigns.

If you are a transactional email sender and your account was still blocked, write an email addressed to presales@zeptomail.com and we will assist you with the further steps.

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