FAQ - Actions
What is an action?
An action is a single ability or a task that the bot performs when you give an instruction as a part of your conversation. For example, you can ask the bot to fetch your appointments for the day or ask it to schedule a meeting to your calendar.What will happen if I deactivate an action?
If you deactivate an action and deploy it to production, then that respective action will not be available for the chat in production bot.How many params can be defined to an action?
A maximum of 20 params can be defined to an action.Can I change the prompting order of the params?
Yes. You can change the prompting order of the params in any of the following ways.- To change the prompting order of a param statically, in the action's details page, under the PARAMS section, just drag and drop an individual param at the desired position.
- To change the prompting order of a param dynamically in runtime, in the Context handler function, configure the respective param details as a map value to the 'prompt' key. In addition to this, the Context handler function also helps to skip some params, do custom validations of the param values and ask for a confirmation before action execution in the runtime.
Is it possible to define input prompts that can be skipped by the user?
Yes. By selecting the Allow to skip toggle switch while defining a param, that specific param can be made as optional and it can be bypassed by the user without answering when prompted.Is it possible to give a visual reply to the user in the form of an image or table?
Is it possible to pass some data from my client app to server business logic?
Yes. Using the 'sessionData' argument, it is possible to pass the data from the client app to server business logic. Please read this document for more information about the 'session data' argument.Is it possible to pass some data between different deluge functions of an action?
Yes. By setting any data as a map value to the 'cache' key, that will be available as an argument for all the functions of an action.Is it possible to pass some data between different actions of a skill?
Yes. By setting any data as a map value to 'broadcast' key, that will be available as an argument for all subsequent actions until the current chat session is over.Is it possible to customize the suggestions shown after an action completion?
Is it possible to simulate client session values while testing an action?
Yes. Using the Override Session Data option present in the test chat window on all deluge functions, you can test your action with different sets of mock session data.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
FAQ - Bots
What are bots? Bots are the conversational assistants you build, to serve as the conversational interface of your application. Every bot can configured with a set of conversational abilities. Can I make changes to a deployed bot without affecting it? ...What are Actions?
An Action is a single ability or a task that the bot performs when you give an instruction as a part of your conversation. For example, you can ask the bot to fetch your appointments for the day or ask it to schedule a meeting to your calendar. Note ...Model & Flow of Actions
An Action of a Zia bot is characterized by its Sample sentences, Params and Functions. Params Params are the input data that are required to fulfill or execute an action. If we consider the execution of an action analogous to filling a form, then the ...FAQ - Basics
What is Zia Skills? Zia Skills is an AI driven platform that offers Natural Language Understanding (NLU) as a service, to build and train conversational AI assistants for your business applications, that can converse through voice or text. What is ...FAQ - Users & Permissions
What is the minimum role required to configure bot abilities in Zia Skills platform? The minimum role required to configure bot abilities in Zia Skills platform is Developer. Who can change the owner of a bot or an action? Admin, Super Admin and the ...
New to Zoho LandingPage?
Zoho LandingPage Resources