The Solution Details page acts as a central dashboard to manage the key details of your solution. It includes two primary tabs: About and Versions, each designed to simplify solution management.
![Info](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png/)
Any changes made to this page do not require publishing a new version. These changes will immediately reflect in the Subscriber Organization.
Let us explore each tab that allows you to effectively manage your solution:
About
This tab serves as a preface, summarizing the foundational attributes of your solution. It includes:
Basic Details
- Solution Name (Mandatory): Represents the unique name of your solution.
- Description: A brief overview of the solution's purpose or features.
- Industry: The industry for which the solution is tailored.
- Sign-up Mode: Specifies the subscriber's onboarding method. You can either allow public sign up or limit access to invite-only subscribers.
- Status: Indicates whether the solution is currently active or inactive.
Terms and Policies URLs
- Terms of Service: The link to your business' terms of service help page that contains the rules, rights, and obligations governing the use of your solution.
- Privacy Policy: The URL of your privacy policy page, explaining how you collect, use, and protect user data in compliance with legal and regulatory standards.
System Notification Emails
- Customer Communications (Mandatory): The email address will be used for all customer interactions, such as welcome mails and password resets.
- Payment Notifications (Mandatory): The email address from which all payment-related notifications, including upgrades, renewals, and subscriptions, are sent.
- Sign Up Notifications: The email address to which all sign-up-related notifications are delivered.
![](https://help.zoho.com/galleryDocuments/edbsnda682495614e5fd38dc8670b34947d767067cfe0fede97cd479bf81763663313d9dbad09e86f76b7fa6610c43e86e0dc?inline=true)
Versions
This tab logs the publishing history of the solution. It allows you to maintain a detailed log of significant updates for traceability. Each version entry contains:
- Version: A unique identifier for the release based on the Semantic Version.
- Date: The publication date of the version.
- Remarks: A summary of significant changes or updates in the version.
- Status: Displays whether the version is currently active or deprecated.
Key Actions
You can also manage a solution and its details right from this page:
Publish Solution: Finalize and release a new version. You can compare the component differences between the old and the latest version before publishing to review your changes.
Activate/Deactivate Solution: Temporarily disable access to subscribers without affecting their existing data. Reactivating restores access with all previous data intact.
![Warning](https://static.zohocdn.com/zoho-desk-editor/static/images/caution.png/)
Caution!
Deactivating a solution may lead to temporary data loss for subscribers. It is recommended to inform them in advance to plan for data migration and avoid any potential loss.