2025 in Review: Powering Field Services Forward—One Feature at a Time

2025 in Review: Powering Field Services Forward—One Feature at a Time



As 2025 draws to a close, it’s time to pause and reflect on a year of meaningful progress at Zoho FSM. This year was all about listening closely to our customers and partners, building with purpose, and continuously improving the way field service teams operate. From powerful new capabilities to thoughtful enhancements, we stayed focused on delivering greater flexibility, smarter intelligence, and deeper integrations—without ever losing sight of simplicity.

Here’s a look at how Zoho FSM evolved in 2025.

Core Field Service Operations & Execution

Subforms in Job Sheets

Capture repeatable data—such as inspections, measurements, or consumables—in structured subforms without cluttering the main job sheet. Learn more.


Multi-Asset Support in Transactions

Associate multiple assets with Estimates, Work Orders, and Service Appointments, and link assets directly to service line items for precise asset-level tracking. Learn more.


Dual Customer Mode

Serve one customer and bill another by using separate service and billing contacts or companies—ideal for property management, corporate campuses, hospitals or schools, etc. Learn more.


All Day Schedule Type

Plan flexible jobs without fixed start and end times by simply selecting a date and expected duration—perfect for inspections, maintenance, or long-running tasks. Learn more.


New Transaction Settings

Smarter Scheduling & Resource Optimization  

Streamlined Scheduling via Agent Confirmation

Field agents can now accept or reject assigned appointments, ensuring better workload balance and more reliable scheduling outcomes. Learn more.


Agent Utilization in the Dispatch Console

View real-time agent utilization across Gantt, Grid, and Calendar views, categorized from underutilized to overbooked, helping dispatchers optimize workloads and resource allocation. Learn more.


Smart Territory Assignment

Territories are automatically assigned to Requests, Estimates, and Work Orders based on service and billing addresses, reducing manual effort and improving assignment accuracy. Learn more.


Integrations & Extensibility  

Use Zapier to Seamlessly Create Zoho FSM Integrations

Zoho FSM is now available on Zapier, allowing you to connect it with thousands of other apps. Zapier helps you create seamless integrations and automate workflows across systems—no coding required. Learn more.

Zoho FSM is included in Zoho Flow

Connect Zoho FSM with 950+ apps using Zoho Flow to automate workflows across sales, finance, support, and operations—without writing code. Learn more.


Zoho Analytics (Beta)

Bring powerful reporting and business intelligence to your field service operations using Zoho FSM’s integration with Zoho Analytics. Learn more.


Consolidated Sync Logs

Gain visibility into data synchronization between Zoho FSM-Zoho Books/Invoice, and Zoho FSM-Zoho CRM with unified, easy-to-track sync logs.


Workflow Automation Using Notes

Trigger workflows based on notes added to records, enabling faster escalations, automated updates, and improved collaboration. Learn more.


Quoting, Billing & Financial Management  

Zoho FSM for Zoho Books Extension

Initiate and manage field service workflows directly from Zoho Books, seamlessly connecting service operations with finance. Learn more.


Avalara Integration

Leverage the features of Avalara in your Zoho FSM organization if the associated Zoho Books organization is integrated with Avalara. Automate sales tax calculations, ensuring accuracy based on location, product type, and current tax laws. Learn more.


Optional Line Items in Estimates

Offer add-on or premium services as optional items, allowing customers to opt in while enabling clearer quotes and better upsell opportunities. Learn more.


Configurable Fiscal Year

Organizations can now define their fiscal year to align reporting, compliance, and analytics with local regulations or internal policies. Learn more.


Customer Communication & Engagement  

Built-in Telephony for Zoho FSM

Make and receive calls directly within Zoho FSM using Zoho Voice, the built-in phone system, or marketplace providers—while keeping all interactions logged. Learn more.


WhatsApp Sandbox & Enhancements

Test WhatsApp messaging safely with the WhatsApp Sandbox, then scale confidently using enhanced features like document sharing, rich media, conversation filters, sidebars, and record creation directly from chats. Learn more.


Attendance Management  

Revamped Attendance Experience

The Attendance module was redesigned with intuitive Day, Week, and Month views, making it easier to track check-ins, working hours, and team availability. Learn more.


Organization Management  

Multi-Organization Support

Users can now manage multiple Zoho FSM organizations from a single account while keeping data, workflows, and configurations completely isolated—ideal for multi-brand or multi-region businesses. Learn more.

Global Expansion & Regional Readiness  

Expanded Tax Editions

Zoho FSM strengthened global compliance with native tax support for Kenya, Spain, Mexico, Germany, and South Africa, enabling accurate, region-specific tax calculations across service transactions and seamless integration with accounting systems.

Wider Language Support

To support a growing global user base, Zoho FSM added support for the following languages making the platform more accessible for distributed teams worldwide:
  1. Arabic - Saudi Arabia (العربية - المملكة العربية السعودية)
  2. Bulgarian (български)
  3. Chinese - China (中文 - 中国)
  4. Chinese - Taiwan (中文 - 台灣)
  5. Croatian (hrvatski)
  6. Czech - Czechia (čeština - Česko)
  7. Danish - Denmark (dansk - Danmark)
  8. Greek - Greece (Ελληνικά - Ελλάδα)
  9. Hebrew (עברית)
  10. Hindi - India (हिन्दी - भारत)
  11. Hungarian (magyar)
  12. Indonesia - Indonesia (Indonesian - Indonesia)
  13. Korean - South Korea (한국어 - 대한민국)
  14. Polish (polski)
  15. Portuguese (português)
  16. Swedish - Sweden (svenska - Sverige)
  17. Thai (ไทย)
  18. Vietnamese - Vietnam (Tiếng Việt - Việt Nam) 

Enhanced API Support

2025 delivered significant API expansions to support deeper customization and automation:
  1. Update Territory Assigned to Record API
  2. APIs for Request Transitions  
  3. Service Reports APIs
  4. Job Sheets APIs
  5. Get Available Time Slots API  
  6. Equipment APIs  
  7. Time Sheet APIs  
  8. API to Fetch Available Service Resources  
These enhancements empower developers and partners to build robust, tailored solutions on top of Zoho FSM.

Mobile Enhancements  

iOS and Android Improvements

Continuous updates improved performance, usability, and feature parity for field teams on the go.

Zoho FSM on the Road: A Year of Meaningful Conversations  

2025 was also a year of connecting face-to-face with service businesses, partners, and the Zoho community across regions. From industry expos to customer meetups, Zoho FSM was proud to be part of conversations shaping the future of field service. Here are the highlights.

We were recently at Clean India Show 2025 in Mumbai, where we engaged with cleaning service businesses and demonstrated how Zoho FSM brings clarity, speed, and scalability to their daily operations. The enthusiasm, questions, and real-world discussions made it a truly rewarding experience.



We showcased Zoho FSM at Zoholics across Indonesia, Vietnam, and Thailand, where meeting customers and partners in person was nothing short of energizing. Our product expert led insightful sessions on Zoho FSM’s capabilities and roadmap, sparking curiosity and meaningful dialogue around what’s next.



At the Global Partner Summit 2025 in Chennai, we had an incredible opportunity to present Zoho FSM to our global partner ecosystem. From reflecting on our growth over the past year to unveiling new features and sharing our forward-looking roadmap, the sessions were engaging, interactive, and met with an enthusiastic response.



As we step into the new year, these conversations continue to inspire us. We’re more committed than ever to building smarter, more connected field service solutions—and empowering service businesses to deliver exceptional customer experiences, everywhere.

Looking Ahead to 2026  

That’s a wrap on 2025! It’s been an exciting year of progress, learning, and collaboration—and we’re just getting started. We have a lot planned for 2026, and we can’t wait to share what’s coming next as we continue to build smarter, more powerful field service experiences for you.

Thank you for being part of the Zoho FSM journey and for your continued trust and feedback—it’s what drives everything we do. Here’s to a meaningful, rewarding year ahead. Wishing you all the season’s greetings, and we’ll be back soon with more updates.






        • Recent Topics

        • Power up your Kiosk Studio with Real-Time Data Capture, Client Scripts & More!

          Hello Everyone, We’re thrilled to announce a powerful set of enhancements to Kiosk Studio in Zoho CRM. These new updates give you more flexibility, faster record handling, and real-time data capture, making your Kiosk flows smarter and more efficient

        • How do you print out the invoices comments

          I have some invoices where i need to print out the comments that show when reminders and etc were sent how do we print those out in Zoho Books.

        • Unable to load a specific image

          Hi I am trying to upload an svg file, which reports that there is "a problem with the file", but does not say what sort of problem. I can't find anything which says which files are supported, so it may be it does not support svg. (which would be a real shame) The file itself will open in either Firefox or Chrome without problem. For the moment I am using a png file, which does not zoom well of course. David

        • Why does the Address field show the wrong map location even with a correct Pincode?

          I am noticing an issue with the Address field map in Zoho Creator. When I enter a city name that exists in multiple locations within the same state, the map sometimes points to the wrong area even if I have entered the correct Pincode. Currently, it seems

        • Books <-> CRM synchronisation with custom Fields

          Hello, We are synchronising Books Customers with CRM Accounts. In CRM Accounts I set up last year a "segments" multiselect field shown below In Books, I set up a custom multi-select field with the same value as in the CRM And set up the synchronisation inside Books. Want to synchronise the Books Segments with the CRM Segments, but the later doesn't exist, and another non-existing is there ?! First, I don't understand where the field Segmentation is coming from. Second, I set CRM Segmentation to sync

        • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

          Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

        • Archive Option in Conversation View

          Hello, I have a suggestion\request to add an "Archive Thread" button in conversation view of Zoho Mail. The best suggestion I have is to put an "Archive Thread" button next to the "Label Entire Thread" button in conversation view. Most users don't just

        • Outlook/Hotmail Blocking Zoho SMTP IPs (S3150)

          We are currently facing a serious deliverability issue with Zoho SMTP while sending transactional OTP emails for our production application. Emails sent to Outlook / Hotmail addresses are being rejected with the following error: 550 - 5.7.1 Unfortunately,

        • Outlook is blocking incoming mail

          Outlook is blocking all emails sent from the Zoho server. ERROR CODE :550 - 5.7.1 Unfortunately, messages from [136.143.169.51] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). It looks

        • Track Marketing Automation Campaigns in Zoho CRM

          Hello, I've been searching but haven't found the exact answer to this question. I am looking to track Marketing Automation email campaigns and activities inside of Zoho CRM. Use Case: Action: Prospect Submits A Lead Form Outcomes: Prospect created in

        • Zoho Social API for generating draft posts from a third-party app ?

          Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.

        • Temporarily rate limited due to IP reputation.

          We have suddenly started receiving the following Mail Delivery Status Notification: Diagnostic-Code: 4.7.650 The mail server [136.143.184.12] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://aka.ms/postmaster

        • Incorrect Functioning of Time Logs API (Version 3)

          We need to fetch the list of time logs for each task for our company internal usage. We are trying to achieve it by using the next endpoint: https://projects.zoho.com/api-docs#bulk-time-logs#get-all-project-time-logs Firstly, in the documentation the

        • IMPORTANT: It doesn´t search for letters with portuguese characters.

          Some of my articles have for example the word "vídeo". But if I search for "vídeo" it doesn´t find them. If I search for "video" it does find them. Idealy, it should find the articles either way. But if I have to choose, it would be better to find the

        • IMPORTANT: It doens´t show full article name on search - Should add line break

          When we search for articles, it doesn´t show the full name. There should be a line break so the user can see the full article name, otherwise the user can´t know if that´s the article he/she is looking for. This is very important, otherwise the user has

        • Zoho Books - Payment Gateway - Revolut

          Hi Books Team, My feature request if to include the popular platform Revolut as a payment collection option on invoices in Zoho Books. Please upvote if you are also looking for this option.

        • Zoho Books | Product updates | January 2026

          Hello users, We’ve rolled out new features and enhancements in Zoho Books. From e-filing Form 1099 directly with the IRS to corporation tax support, explore the updates designed to enhance your bookkeeping experience. E-File Form 1099 Directly With the

        • Kaizen #233 - Generating AI-powered Follow-up Emails Using CRM Functions and Widgets

          Hey everyone! Welcome back to another interesting post in the Kaizen series! Sales teams regularly capture interaction notes in CRM after speaking with prospects. However, drafting a follow-up email that reflects the conversation context can be repetitive

        • Connect Bank in Zoho Books

          Can I connect UOB or Ariwallex in Zoho Books?

        • Using MPN across multiple SKUs and inventory tracking

          I have several different SKU's that share a common MPN and would like to track inventory by MPN. SKU1 has MPN1 assigned SKU2 has MPN1 assigned Here is an example If I start with 5 of MPN 1 in stock I want each SKU1 and SKU2 to show as 5 in stock, If I

        • Extend Zoho Canvas Customization to Zoho Creator Forms and Reports

          Currently, Zoho Canvas allows users to design and customize the UI of Zoho CRM modules with a much better visual experience. This helps organizations create cleaner layouts, improve usability, and design interfaces that match their workflows. However,

        • Marketing Tip #1: Optimize item titles for SEO

          Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly

        • Feature Enhancement Request – Text Formatting Options in Item Description (Zoho Books/Quotes Module)

          Dear Zoho Development Team, Greetings from Radiant360 Integrated Technical Services LLC. We would like to bring to your attention a functional limitation we've encountered within the Item Table / Quote Description section of Zoho Books (and Zoho CRM Quotes).

        • ZOHO Books Query

          Good day, Can someone please advise. I recently migrated from ZOHO Invoice to ZOHO Books. No that I want to use the inventory on Books I cant as all my items have transaction history. The person I spoke to at ZOHO said I need to create a new Company profile

        • Best way to schedule bill payments to vendors

          I've integrated Forte so that I can convert POs to bills and make payments to my vendors all through Books. Is there a way to schedule the bill payments as some of my vendors are net 30, net 60 and even net 90 days. If I can't get this to work, I'll have

        • ZOHO.CRM.UI.Record.open not working properly

          I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",

        • inventory removal at packing list or shipment.

          currently our system is set to remove inventory at invoice. This is creating an inventory nightmare? Is it possible to change the settings to remove the item from inventory at either the packing slip stage or shipping the item.

        • How to add employee and not invite them to log in?

          I want to add 50 employees, but invite them only when everything will be configured and ready. Is it possible? Should we create employee profiles and then convert them later? Thank you,

        • How is Your eCommerce Experience w/Zoho Inventory?

          First off, I'm SUPER grateful for the advent of Zoho Inventory and now the Zoho Commerce Suite. Overall, Inventory is a great product, especially for customers without an eCommerce presence. For eCommerce companies (especially those shipping more than ~10 packages/day), however, there are certain drawbacks that keep my clients from moving over to Zoho Inventory: Cons: 1. Invoice + Package Creation from Shopify/Other eCommerce Integrations: Zoho Inventory makes the somewhat perplexing decision to

        • Ability to Use Both AND and OR When Creating Rules (Advanced Conditions)

          I'd like to be able to use more complicated logic when setting up rules. E.g. in Zoho Mail, I can choose "Advanced conditions (AND/OR) to create a rule that can be applied to multiple subject lines from the same sender. But in Zoho TeamInbox, I will have

        • Zoho Desktop App- Unable to Minimize/Freezes

          I'm having issues with my Zoho Mail desktop app (PC). When go on my desktop and open the app this is what happens: - Unable to minimize and close app (in the screenshot attached you can see at the top right there is no option to minimize/close) - Unable

        • Zoho Invoice Zapier Integration

          Is there still a way to use Zapier with Zoho Invoice? I've read online that that migrated to Zoho Books or Billing but since I am just using Invoice I can not find a Zapier Connection anymore.

        • Conect chat of salesiq with zoho cliq

          Is there any way to answer from zoho cliq the chat of salesiq initiated by customers?

        • Bug: OAuth 2.0 State Parameter fails with Pipe Delimiters (RFC 6749 Non-Compliance)

          I've discovered a bug in how Zoho's API Console handles the OAuth 2.0 authorization flow when the state parameter contains pipe characters (|), and I'm hoping the Zoho team can address this in a future update. The Issue Zoho's OAuth 2.0 implementation

        • Zobot with Plugs

          Hello, I am having a problem with Zobot using Plugs. Here is my current flow: When I run the flow, I should immediately see the messages from the initial cards (Send Message cards), then after running the plug, and finally, see the messages after the

        • Print a document from Zoho Writer via Zoho Creator

          If i use the code below i can get writer to create a new document or email it to me but i want to be able to print it directly from the browser and not have to send it via email and then print. Below is the code im using. Attached options form zoho writer

        • Training for How can i Operate the Software Features

          need to Help for Training of the ZOHO Billing Software

        • Automating Vendor Contract Management between Zoho Contracts and Zoho Books using Zoho Flow

          Managing vendor agreements across procurement and finance systems often requires manually downloading executed contracts and attaching them to vendor records. This can become time-consuming and difficult to manage when dealing with a large number of contracts.

        • Problem applying batch operation error keeps looping that error

          Problem applying batch operation error keeps looping that error an wont login

        • Shared Email Sending Duplicate Copies of Emails

          Hi there, We recently have moved our info@ email to Team Inbox to trial. We set this channel up using the Microsoft setup which works fine and have 3 users. I am wanting to know: 1. When I send a new email, it will create a copy of that email and send

        • Next Page