Zoho Desk Autumn Release - 2024 — Post 5

Continued from Zoho Desk Autumn Release - 2024 — Post four

SDK

Flutter SDK support for mobile app developers

Integrate the ASAP SDK with Flutter for cross-platform mobile app development, expanding support capabilities across different mobile environments.

Help document and availability

Flutter SDK for mobile | Standard and above

Text-to-Speech and in-topic search option in mobile SDK

Implement text-to-speech (TTS) in the mobile app to convert text into audio, enhancing accessibility and user experience by allowing customers to listen to content instead of reading it.

Additionally, the app features an in-topic search option within the community, making it easier for customers to find relevant discussions and information.

Help document and availability

Text-to-speech in mobile SDK | Standard and above

Exclusive ASAP SDK demo app for customers

The ASAP SDK demo app offers a visual prototype of the final application by replicating the original wireframes with interactive elements. While the demo app does not provide actual functionality, it allows users to click through and navigate between different screens, giving a clear preview of the app's layout and flow. This static app includes hard-coded data and layout blocks, and can be installed on a phone for a realistic preview. By using the demo app, decision-makers can visualize the end product's design and user experience, facilitate a better understanding of the application's potential, and effectively communicate its value proposition.

Help document and availability

ASAP SDK demo app | Standard and above

Mobile Experiences

Portal access restriction settings in mobile app

Administrators can restrict portal access to specific profiles. This feature ensures consistent data visibility and access control across both web and mobile platforms. For example, an administrator can restrict access to certain portals for junior agents while granting full access to senior agents. Businesses can maintain data security and ensure that only authorized users view or interact with sensitive information, regardless of whether they are using a desktop or mobile device.

Help document and availability

Portal access restriction settings in mobile app | All editions

Expanded language support: Kazakh and Icelandic

The Mobile apps (both Desk and Radar apps) have been updated to include support for two new languages: Kazakh and Icelandic. This expansion enables users from Kazakhstan and Iceland to interact with the mobile apps in their native languages, enhancing accessibility and improving user experience. With this addition, businesses can better serve diverse customer bases and provide localized support to foster engagement and satisfaction across different regions.

Help document and availability

Multi-language support in Radar app, Multi-language support in Desk app | All editions

Expanded the marketplace extensions to encompass additional locations in mobile

The marketplace extensions cover additional locations on mobile, including the module navigation bar, ticket form, and more options in threads.

Help document and availability

Marketplace extensions in android and iOS | All editions

Encrypt files in the android app for enhanced security

The Zoho Desk Android app includes file encryption to keep attachments secure. When a file is uploaded, it is automatically encrypted to protect sensitive information. This encryption remains effective whether the file is stored to ensure the data is safeguarded from unauthorized access throughout its entire lifecycle.

Availability

All editions

Radar

Introducing the community dashboard in Radar: Enhance engagement and monitor metrics

The community dashboard in Radar is a tool designed to keep user communities vibrant and active. It offers a user-friendly, graphical interface that allows administrators to monitor engagement metrics across the entire community or for specific categories, such as questions, ideas, or problems. By tracking these metrics, the dashboard helps ensure that the community remains engaged and dynamic to foster better interaction, gather valuable feedback, and enhance overall customer support.

Help document and availability

Community dashboard in Radar | All editions

Enhanced privacy and security settings in Radar

Improve the security of the Radar app with features like app lock, push notifications, text copy restrictions, and screen recording prevention. These enhancements safeguard users' data and maintain privacy.

Availability

All editions

Customize the agent cards in Radar

The Agent Details page in the Radar app provides a comprehensive overview of an agent’s ticket count. It features several sections or cards that offer easy access to critical details, performance metrics, and other pertinent data. Users can customize the agent cards in the agent detail page to display the most relevant information for their needs.

Availability

All editions

That's a wrap!

Upcoming webinars

We are planning to schedule webinars for all these release features soon. The upcoming webinars that you can register for are:

What's new in Zoho Desk: August 2024 release overview on September 17, 2024 at 3:30 PM IST - Register
What's new in Zoho Desk: August 2024 release overview on September 17, 2024 at 10:30 PM IST - Register

We are excited to announce that all these new features are live and available to users across all data centers. We encourage you to explore these enhancements and see how they can streamline your workflows, improve efficiency, and elevate your overall customer support experience with Zoho Desk.

Your feedback is invaluable to us, so please don't hesitate to share your thoughts and experiences. For any further inquiries or support, feel free to reach out to us at support@zohodesk.com

Thanks for your continued support, and have a great day!

Regards,

Varsha P

Zoho Desk - User Education

Zoho Desk Autumn Release - 2024 — Post 1

Zoho Desk Autumn Release - 2024 — Post 2

Zoho Desk Autumn Release - 2024 — Post 3

Zoho Desk Autumn Release - 2024 — Post 4

Also see our What's new page.

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Varsha P

Sticky Posts
Webinar 2: Supercharged customer support for growing business
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Customize Colors of your Customer Self Service Portal
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Edit and Delete options in Comments
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2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
Announcing the New and Improved Article Editor
KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it. We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!