Tip #31- Organize and manage devices like a pro with Zoho Assist’s Groups feature- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you get the most out of Zoho Assist. This week, we’re focusing on how to enhance your unattended access sessions using the Groups feature. Imagine you’reTip #30- Simplify device management across multiple companies with Zoho Assist's Domains feature- 'Insider Insights'
Hello Zoho Assist Community! We love helping you get the most out of Zoho Assist by sharing valuable tips and best practices. This week, we're focusing on how to enhance your Unattended Access sessions using the Domains feature. Imagine you're managingMicrosoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this eveningScroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.Tip #29- Enhancing remote support with Locale Settings in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions with our Locale Settings feature. Say youTip #28- Fine-tune support sessions with Zoho Assist's Diagnostic Tools- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions. As a super admin, you have the abilityPlanned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Tip #27- Enhancing remote support: Using the technician info box for better protocols in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions.Imagine your IT support team frequentlyZoho Assist Login issue
Hi, I have receive the request on email to join Zoho assist but when i put all the information in it would not move further and browser gets hault ,i am facing this issue please helpZoho assist unattended specify group when installing from command line
Hello, if I am installing Zoho Assist unattended agent from Intune or group policy, is it possible to specify the group the agent will be associated with on the command line? For example, the Intune deployment documentation says to use this command lineConfiguration Manager Malware Detected Alert: Malware detection alert for collection: All Desktop and Server Clients
Hi all, today we are getting numerous, concerning anti virus alerts regarding the following: System Center Endpoint Protection has detected malware on one or more computers in your organization Collection name: All Desktop and Server Clients Malware Name:Tip #26- Enhancing privacy with the blacken screen feature in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! In this community, we love to share tips, tricks, and best practices to enhance your remote support experience using Zoho Assist. This week, we’re focusing on how to improve privacy during remote sessions. Maintaining privacyZoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Tip #25- Enhancing security with confirmation prompts for remote sessions- 'Insider Insights'
Hello Zoho Assist Community! This week, we’re discussing how to enhance the performance of your remote sessions while ensuring security and transparency. In remote support sessions, ensuring your customer’s security and consent is crucial. One effectiveTip #24- Optimize remote connections for better performance and lower data consumption- 'Insider Insights'
Hello Zoho Assist Community! This week, we’ll be focusing on improving the performance of your remote sessions and reducing data consumption. Let’s dive into the details of the Performance settings under Preferences and see how these adjustments can makeHow to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??Tip #23- Enhancing security during remote support sessions- 'Insider Insights'
Hello Zoho Assist Community! We are back again this week with another setting from Preferences: Security. Ensuring the security of remote support sessions is crucial, especially when sensitive data is frequently accessed during these interactions. It’sTip #22- Enhancing security and reliability in Zoho Assist: Preferences for unattended access- 'Insider Insights'
Hello Zoho Assist Community! We are back again this week with a few settings options under Preferences that can help you deliver smoother and more effective remote support. Especially for IT administrators managing unattended remote devices and applications,Tip #21- Enhance your support sessions with the "Show remote cursor" feature- 'Insider Insights'
Hello Zoho Assist community! This week in Insider Insights, we’ll be learning how the “Show remote cursor” feature under Preferences enhances remote support sessions. While it’s a small feature, it plays a significant role in improving remote supportTip #20- Enhancing remote support efficiency with Preferences- 'Insider Insights'
Are you looking to streamline your remote support sessions and enhance your overall efficiency? Look no further! Our remote support platform now offers customizable preferences to accommodate your specific needs and ensure a seamless and productive supportIf you need help!!!
Hello I am here to help anyone that needs it.Tip #19- How to use the technician console setting- 'Insider Insights'
Hello Zoho Assist Community! Last week, we started looking at preferences in Zoho Assist. Now, we'll start examining all the settings under preferences that can help you streamline your remote support sessions and resolve issues much quicker. The firstRemote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?Tip #18- Optimize your remote support preferences- 'Insider Insights'
Hello Zoho Assist Community! Say you are in the middle of a critical remote support session, troubleshooting a device to diagnose and resolve an issue. Wouldn't you like a way to streamline this process, enhance security, and optimize performance? YourShortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?How to grow My domain hosting company?
HLW Dear I'm a new business owner of domain hosting business. My website name Ryzenwebhost and url is : https://ryzenwebhost.com/ Now please give me some idea for growing this business properly. Thanks khyrulTip #17- Bulk deployment manager: Your ultimate solution for large-scale unattended access setup- 'Insider Insights'
Are you tired of the tedious manual process of deploying unattended access agents to remote computers? Try using the bulk deployment manager to make the process faster and easier.What is the bulk deployment manager? Bulk deployment manager is a user-friendlyUnattended Assist on Mac
We have a Mac that unattended assist worked fine on until a few weeks ago. Not, we loose mouse control frequently while remoted in and have to disconnect and reconnect to get control back. I removed and reinstalled Assist with no changes in this. Anywhy is zoho assist server so slow
Hello why is zoho assist server so slow, i use it every and and have fast speed at either end of the connection but zoho assist take upto 10 seconds per click, I connect on the chat they we will have a look and come back saying they have done a resetZoho Assist customizing email templates
I see how to customize some of the content in the emails that Zoho Assist sends out, but we need to have continuity of style across all of the outbound emails that our organization sends. How can I remove the color boarder at the top of these emails, and remove or at least edit the footer of these emails?Assigning Devices in Group Issue
Hi Guys I was wondering if anyone else had been experiencing any issues with the Groups on Zoho Assist? I have attached 2 images of the issues we are having,. Firstly when we assign groups, it shows the device name and not the display name like it usedAdding devices to groups method has changed
Hello, When adding a group then adding a device to the group, it used to show all the devices by 'Display Name', however it now shows it by 'Device Name',. The new way does not work for us, can we revert it back to show devices by Display Name insteTip #16- Simplifying remote management with Unattended Agent using Distributor for Zoho Assist- 'Insider Insights'
Greetings, fellow insiders! In today's tech landscape, remote assistance is not just a convenience but a necessity. For businesses managing multiple endpoints, deploying and managing remote access solutions efficiently is paramount. That's where UnattendedTip #15- How to install Assist unattended access agent using Micosoft Azure- 'Insider Insights'
We are back with another bulk-deployment method: using Micosoft Azure. This is a rapid bulk-deployment tool, suitable fto manage devices under the Azure AD. To manage these devices, you must install your agents. Agent installation in an Azure AD environmentUnattended Access on Android
When trying to download the add on for Unattended Access to work on the device, I get a screen that says "Item not found" The only thing I've been able to find is that the device needs to be running Android 7 or higher. It's running Android 11 so thatHow to Provide Bug and Problem Support
I am new to all this but 'think' Zoho Assist may be the answer. I am looking for direction. We've been in business for 15 years but look to having our client base move out to 100's. We want to provide an email-based platform for users to submit bug notificaitonsTip #14- How to install Assist unattended access agent using a startup script- 'Insider Insights'
Introducing another bulk-deployment method: utilizing a startup script. This is a rapid bulk-deployment tool, suitable for deploying software across all computer systems within the same network domain. The deployment process via startup script is executedNotify When Offline
Is it possible to have the system notify a user or group of users that a device with unattended host has gone offline? For example, if I were to have unattended host installed on a server and want to be notified when it goes offline due to an outage orTip #13- How to install Assist unattended access agent using SCCM- 'Insider Insights'
Introducing the second bulk-deployment method: using Microsoft System Center Configuration Manager (SCCM). SCCM is an intranet-based high-speed bulk-deployment tool, ideal for deploying software to all computer systems within the same intranet under theAwaiting session confirmation althou being deactivated in settings
Hi there, sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established. Following the message displayed it seems to await confirmation from the target PC. Also visible in the sceenshot the userNext Page
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Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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