Zoho Community | Connect, network, and share on Zoho Forums


          • Announcements

          • Enrich customer support in your mobile app with the ASAP SDK

            Hi everyone! We are happy to announce that we have enhanced our ASAP SDK for mobile applications with new UI and additional functionalities. Many of you have already had the opportunity to use our ASAP add-on for your web applications. If you're new to
          • New Enhancements in Zoho Desk and MS Teams Integration

            Hello all, We are super excited to announce some new enhancements in our Zoho Desk and MS Teams Integration. Zoho Desk and Microsoft Teams integration deliver a unified platform for optimal management of support tickets in a single workspace. To provide
          • Introducing Geolocation for Zoho Desk

            Hello all, Exciting news! We have recently launched our new extension, Geolocation for Zoho Desk, in our marketplace. With Geolocation, now you can upscale your agents' productivity and provide a better customer service experience. Here are some major
          • Tickets now can be shared during the blueprint transition in the latest version of the Zoho Desk Android app.

            Hello, In the latest version of the Desk Android mobile app (v2.6.2), we have brought in the below enhancement. We have implemented the 'Share Ticket' action as part of the blueprint transition. Agents can share a ticket between departments and invite
          • Announcing the New and Improved Article Editor

            KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!

                Zoho Pagesense Resources

                  Zoho DataPrep Resources



                    Zoho CRM Resources

                      Zoho Subscriptions Resources

                        Zoho CRM コンテンツ

                          ご検討中の方


                              Zoho Sprints Resources




                                  Zoho TeamInbox Resources

                                    Zoho Books Resources


                                      Zoho Projects Resources


                                        Qntrl Resources


                                          Zoho CRM Plus Resources

                                            Zoho Campaigns Resources

                                                    Zoho Desk Resources

                                                      Zoho WorkDrive Resources







                                                          Migrate to Show’s New Community

                                                          A place to share, discuss and stay updated about everything relating to Zoho Show presentations.



                                                                Zoho Writer Writer

                                                                Get Started. Write Away!

                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now


                                                                      Zoho Show Resources

                                                                        Zoho Creator Resources


                                                                            Nederlandse Hulpbronnen



                                                                                              • Most Discussed Topics

                                                                                              • Guided Conversation Widget - Can it Auto-Start?

                                                                                                Finally got our guided conversation to work like we hoped and create tickets. Doing some testing this morning of how to lay it out on our website and rather than getting an active chat dialog, I'm presented with this (relatively hideous) thing I've never
                                                                                              • How do we view a customers IP address?

                                                                                                In zoho desk, how do we view the visitors IP address. This should be a standard feature as fraudulent disputes can be countered with a users IP address matching the IP of a purchase, All tickets should have an IP address attached to them. Where can I
                                                                                              • Change our Zoho Email

                                                                                                Hi Zoho Desk Support. I would like to raise a question regarding our current Zoho Desk email. Current: support@xxxx.zohodesk.com What we want to use: support@yyyyyy.zohodesk.com Can we update it without deleting all our current tickets (open, closed,
                                                                                              • Keep Contacts from automatically being associated with accounts

                                                                                                New to Zoho desk and ran into an issue, We contacts being automatically associated with accounts when closing tickets. We need to stop this from happening, and only have contacts associated with accounts when we manually add them under the account i
                                                                                              • We are experiencing an error when we try to update our ticket.

                                                                                                Please see below error message we receive while updating our ticket.
                                                                                              • Sticky Posts

                                                                                              • Announcing the New and Improved Article Editor

                                                                                                KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
                                                                                              • Webinar 2: Supercharged customer support for growing business

                                                                                                Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
                                                                                              • Announcing the Happiness Rating 2.0!

                                                                                                Today, we are excited to introduce you to Happiness Ratings 2.0. We’ve enhanced our happiness rating offering with more features and reports to help you make more sense of your customer service. Here is the list of new additions and improvements that this release incorporates.    Rating Option in Emails All this while, your customers were required to click the rating link from within an email to view the rating options. Today, you can choose to display the options (Good, Bad & Okay) just below the
                                                                                              • Edit and Delete options in Comments

                                                                                                A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates.  As we continue to build more improvements to this experience, we've shipped a small-yet-important one today: edit & delete ticket comments .  You'll find both these options right next to the comment you made.  By default, comment authors can edit their comments while administrators can edit all comments. Likewise, comment authors
                                                                                              • Zoho Desk Cheat Sheet For The Year-End

                                                                                                Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next