Zoho Community | Connect, network, and share on Zoho Forums

        • Announcements

        • WhatsApp template category update: March '23

          Effective April 1st, Meta will reduce the number of available WhatsApp template categories to three. Meta will start migration on March 27th, and all your existing template messages will be reviewed and re-categorized. NEW: Supported template categories
        • Automation #7 - Auto-update Email Content to a Ticket

          This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Email is one of the most commonly used support channels and with Desk's easy setup you can easily convert your customer conversation into tickets. All you need to do is to forward the emails received at your support mailbox to Zoho Desk and every customer conversation is converted
        • Automation #11 - Auto Update Custom Fields with Values from Emails

          This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimize
        • Introducing independent categories, many-to-many mapping, and more in the community module

          Hello all, We are super excited to announce some new enhancements in our community module. Zoho Desk's Community module is a support channel that provides people with a platform to collaborate and discuss topics of mutual interest. It serves as a better
        • Automation #6 - Prevent Re-opening of Closed Tickets

          This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Typically when a customer submits a support ticket, it is assigned with a status to map its journey. Zoho Desk provides you with four default statuses: Open, Oh hold, Escalated, Closed; along with the option to create your own statutes which can then be mapped to these default ones.  

              Zoho Pagesense Resources

                Zoho DataPrep Resources

                  Zoho CRM Resources

                    Zoho Subscriptions Resources

                      Zoho CRM コンテンツ


                            Zoho Sprints Resources

                                Zoho TeamInbox Resources

                                  Zoho Books Resources

                                    Zoho Projects Resources

                                      Qntrl Resources

                                        Zoho CRM Plus Resources

                                          Zoho Campaigns Resources

                                                  Zoho Desk Resources

                                                    Zoho WorkDrive Resources

                                                      Migrate to Show’s New Community

                                                      A place to share, discuss and stay updated about everything relating to Zoho Show presentations.

                                                            Zoho Writer Writer

                                                            Get Started. Write Away!

                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now

                                                                  Zoho Show Resources

                                                                    Zoho Creator Resources

                                                                        Nederlandse Hulpbronnen

                                                                                        Zoho Inventory Resources

                                                                                          • Most Discussed Topics

                                                                                          • Permalink changes and adds date at every modify, can we stop this?

                                                                                            I can't find a way to stop the URL's being changed on every modification to add the date on the end. I don't recall this happening when I have done this before. I just want the article to have a fixed name no matter how many times it is modified. We don't
                                                                                          • Can't Add Guest Users in ZohoDesk Contacts

                                                                                            Hi ZohoDesk Support, good day. Need your assistance since we can't add our Guest users in the Contacts. Sometimes it works, sometimes not. Kindly advise. Please see attached error when we try to manually add the user. Thank you.
                                                                                          • Is it possible to add buttons on email replies to internal team members?

                                                                                            Hello everyone, I am currently trying to set up some workflow rules to trigger when a ticket is created. I have noticed there is a button that can be added to email templates when sending email alerts from workflow rules, for example ${Cases.SUPPORT_PORTAL_BUTTON}.
                                                                                          • Translating Help Center email templates

                                                                                            Hello, I need to translate the Invitation/Activation/Deactivation Help Center email templates, but I can't find the option to do that Thank you
                                                                                          • Help Center e-mails (Invitation/Activation/Deactivation) e-mail templates

                                                                                            Hello, email templates for Invitation/Activation/Deactivation emails are not working consistently. Please have a look at this screenshot: As you can see, the upper part of the email has lateral spaces, while the lower part don't. How can I solve this?
                                                                                          • Sticky Posts

                                                                                          • Announcing the New and Improved Article Editor

                                                                                            KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
                                                                                          • Webinar 2: Supercharged customer support for growing business

                                                                                            Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
                                                                                          • Announcing the Happiness Rating 2.0!

                                                                                            Today, we are excited to introduce you to Happiness Ratings 2.0. We’ve enhanced our happiness rating offering with more features and reports to help you make more sense of your customer service. Here is the list of new additions and improvements that this release incorporates.    Rating Option in Emails All this while, your customers were required to click the rating link from within an email to view the rating options. Today, you can choose to display the options (Good, Bad & Okay) just below the
                                                                                          • Edit and Delete options in Comments

                                                                                            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
                                                                                          • Zoho Desk Cheat Sheet For The Year-End

                                                                                            Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next