Managing orders

View an order

Note: To access the list of your attendees, go to the Registrations > Overview > Attendees and click the Attendees tab. You can view and edit attendee details here. You can also reassign an attendee's ticket from this tab.

Edit an order

Modify details collected during registration from all fields in the ticket registration form. This includes the custom form fields you've added.

1. Go to Registrations > Overview > Orders from the dock. 
2. Here you will see the following details for each order.
3. Click dropdown menu associated with an order and click the Edit order option. The Edit order details panel will display.
   
4. Modify the necessary details.
5. Click Save.
   

Note: When editing an order, the billing address, purchaser's email address, and the tax details fields can't be modifying.

Download a ticket   

Download ticket details registered by someone in your event from Registrations.

1. Go to Registrations > Overview > Orders from the dock. 
2. All registered orders for your event will be displayed.
   
3. Click  to expand an order.
   
4. Click the  icon to download the order to your local system.

Print a ticket   

1. Go to Registrations > Overview > Orders from the dock. 
2. Click  to expand an order.
   
3. Click the  icon to print it.
   

Resend a ticket to an attendee 

1. Go to Registrations > Overview > Orders from the dock. 
2. Click  to expand and view the tickets in an order.
   
3. Click  to resend the ticket via email to the attendee who currently holds that ticket.
   

Add an order

1. Go to Registrations > Overview > Orders from the dock. 
2. Click the Add order link in the top-right corner.
   
3. Select the tickets purchased from the Choose your tickets section. 
   
4. Enter the promo code used in the Promo Code textbox.
   
5. Click the Apply button.
   
6. Click the Continue button in the bottom-right.
   
7. Add the details of the ticket buyer, such as the name and email address. 
   
8. Check the Use buyer information checkbox to use the buyer's information for all the tickets in the order.
   
9. Click the Continue button.
   
10. Click Done.
    

Mark an offline registration payment as paid 

If a ticket order is paid through offline means like cash, cheque, or bank transfer, you can confirm the order payment manually after you receive the amount from attendees.

1. Go to Registrations > Overview > Orders from the dock. 
2. Click the dropdown to the right of an offline order.
   
3. Select the Mark as paid option. The Mark as paid panel will display.
   
4. Optional: Add more information regarding the payment in the Additional notes textbox.
   
5. Click the Mark as paid button. The Payment successful pop-up will display.
   
6. Click the Done button.
   

Cancel a free order

1. Go to Registrations > Overview > Orders from the dock. 
2. Click the dropdown menu for an order, then select the Cancel Order option. The Cancel Order panel will display with the order details.
   
3. Enter a reason for cancellation.
   
4. Select the checkboxes associated with the tickets that you need to cancel.
   
5. Click the Cancel Order button.
   

Refund a paid order   

1. Go to Registrations > Overview > Orders from the dock. 
2. Click the dropdown to the left of the order you want to refund, then select the Cancel and Refund option. The Cancel Order panel will display with the order details.
   
3. Enter a reason for refunding the order.
   
4. Select the checkboxes associated with the tickets that you need to cancel, refund, or both.
   
5. Enter the amount that is to be refunded in the Amount text box that is associated with the selected ticket.
   
1. To provide a full refund, enter the maximum amount indicated below the Amount text box.
   
2. To partially refund the ticket amount, enter an amount lower than the maximum.
   
3. To cancel a ticket without refund, enter the number 0.
   
6. Click the Cancel toggle for a selected ticket to revoke it and access to the event and its website from the ticket holders.
   
7. Click the Offline refund radio button to repay the purchaser manually. Alternatively, click the Online refund radio button to automatically issue the amount through the payment gateway that is linked to your portal.
   Note: Orders made through the website can be refunded offline as well as online. For offline orders, you can only make an offline refund.
8. Click the Proceed button.
   

Note:

1. Orders that you added manually to Backstage can only be refunded offline.
   
2. Orders that are refunded are not automatically canceled. To cancel, ensure that you select the Cancel toggle button for any ticket in the Orders tab or Attendees tab under Registrations > Overview.