Email Templates for Bug Notifications | Online Help | Zoho BugTracker

Email Templates for Bug Notifications

Communication plays a significant role in project management. Emails have become handy in the business world to communicate effectively. Zoho BugTracker very well understands this fact and it provides Email Templates to customize the automated emails according to your need. With Email Templates, you can customize the notification mail structure for various events i.e. when a bug is created, updated, deleted etc.,. You can associate the Email templates to any notification event or an SLA.

Create a New Email Template

  1. Click  in the upper right corner of the top navigation band and click Bug Tracker. 
  2. Click Email Templates.
  3. Select a project from the drop-down and click Add Email Template.
  4. Enter all the fields.
  5. Name and Subject are mandatory fields. The subject is used as the notification email's subject and the message typed in the editor is used as the mail content respectively.
  6. Click Insert Placeholder to insert placeholders for bug related information like Bug Key, Bug Title, Assignee, Escalation Level, etc., 
  7. Insert placeholders along with your content, whenever necessary, in the Subject field and the mail content text area. Click in the editor tool bar to insert placeholders in the body email
  8. You can either use default fields or custom fields accordingly when you insert placeholders.
  9. Click Save.

Associate an Email Template to a Bug Notification

  1. Navigate to  > Bug Tracker > Notifications.
  2. Select a project from the drop-down.
  3. Select a notification criteria and choose one of the existing email templates from the drop-down. Else, click the Create New Email template link to create a new email template for the event. 
  4. Specify the Notify to field with the required values.
    • You can select more than one person to notify. i.e.You can choose Assignee, Reporter, Project Owner, or any of the project users from the Users section, or any of the users from the User Pick-lists section accordingly.
  5. Click Save.

Edit / Delete an Email template

  1. Navigate to  > Bug Tracker > Email Templates.
  2. Select a project from the drop-down
  3. Hover the mouse over the required Email Template. and click .
  4. Select Edit or Delete.
  5. Update the necessary fields and click Save or confirm to delete.