Things to do when your email campaign hasn't performed well

Things to do when your email campaign hasn't performed well

Sometimes marketers put painstaking effort into conceptualizing an email campaign only to just move on to the next campaign after it is sent. However, does a marketer's role end right after sending the email campaign? The answer is an astounding "NO". Once your campaign is sent, you must assess its performance to understand the impact created by it.

One way to weigh performance is to view the campaign's report. Or, to get a better insight, you can also compare your campaigns and devise strategies to improve future efforts.

If your latest campaign's performance is not as good as your previous campaign, don't worry. Today we'll walk you through five steps to take to identify the reason and enact corrective measures.


Step 1: Check your email content

  1. Contacts won't open your emails if the subject line and pre-header don't spur their interest. In addition, if they are misleading or contain spammy phrases, your open rate will be affected.
  2. CTAs help you measure open rate and clickthrough rate. Check if the CTAs are easily visible and accessible. If they are not properly designed and placed, your campaign's performance will drop.
  3. Ensure that you maintain a standard design for all your emails so that contacts can easily recognize you.
  4. Verify if the content you offer is relevant to the contact's needs and interests. If you keep providing irrelevant content, contacts will either mark your emails as spam or unsubscribe.
  5. If your email content is verbose or contains only images, your emails might resemble spam. Your email must contain images along with supportive text, your company's logo and contact details to avoid getting flagged.

Step 2: Check your sender address 

  1. If you send emails using a different sender address every time, your contacts won't recognize your emails. To achieve better email engagement, you must send all your emails from the same sender address.
  2. If you are planning to send emails from a new sender address, inform your contacts about it and ask them to add the sender address to their address book.
  3. Don't use sender address like no-reply@yourdomain.com or hello@yourdomain.com as spammers mostly use such addresses. It is also advisable to have a reply-to address so contacts can reach you for queries regarding your emails or product/service.

Step 3: Analyze your sender domain's reputation

  1. Domain authentication is a validation mechanism used to prevent the misuse of your domain and improve its reputation. You must authenticate your sender domain to achieve better email deliverability.
  2. Gmail, Yahoo, and Outlook offer inbox placement based on the sender domain's reputation. If most of your contacts use these mailbox providers and if you send emails from a sender domain that has a negative reputation, inbox placement will be severely affected.
  3. If most of your contacts use Gmail, you can use the Google postmaster tool to check your sender domain's reputation.
  4. For other mailbox providers, you must check your soft bounce report to understand why your emails have been rejected. The possible reasons for email rejection can be spammy content, user complaints, policy-based rejections, email throttling, or negative reputation of the sender domain.
  5. If you're using a new sender domain, you must warm it up before sending bulk emails. Click here to learn why you shouldn't send emails without warming up your sender domain.
  6. If you're sending emails using a secondary sender domain, add a note about the reason for using a secondary sender domain in the email footer.

Step 4: Check the quality of your mailing list 

  1. If your mailing list contains invalid email addresses and disengaged contacts, it will negatively affect your campaign's performance.
  2. You must constantly weed out disengaged contacts and win back idle contacts. A huge mailing list will not guarantee ROI, but a healthy mailing list will.
  3. If you keep deleting your mailing lists and replacing them with new ones, your campaign's conversion rate will drop as you won't have built a loyal customer base that is interested in your product/service.
  4. You must segment your contacts based on their interests/needs and send relevant campaigns to keep them engaged.

 Step 5: Streamline your email sending practices

  1. If you send emails during the wee hours, your contacts may miss out reading them. The timing of these emails might also annoy them. Be sure to consider the time zone of your contacts before sending emails.
  2. If you send emails on festive days, holidays, and on big sale days like Black Friday and Cyber Monday, the likelihood of contacts reading your emails is remote.
  3. Send emails to your contacts during the time of the day or week when they are likely to read your emails to achieve a better open rate.
  4. If you don't maintain a consistent email frequency, your contacts will forget that they subscribed to receive your emails.
  5. For deal-based campaigns, if the deal starts within the next 24 hours, it is not advisable to send emails based on the recipient's optimal open time or time zone. This is because it may take 24 hours to finish sending and your emails may be delivered after the deal has expired.
Analyzing your campaign is as important as conceptualizing it as it will help you identify the reason for your campaign's poor performance. You can then use this experience to design your future campaigns and achieve better conversion and ROI.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Getting started with email deliverability

                                                                                                                Identifying the needs and interests of contacts and conceptualizing email campaigns around those are part and parcel of a marketer's daily routine. Sometimes marketers may assume that crafting a compelling campaign alone will help them hit their ...
                                                                                                              • Create an email campaign

                                                                                                                Email marketing is considered the simple and most effective method to reach out to your leads and contacts. The best part is that the return on investment (ROI) is much higher than other marketing channels making it the most affordable way of ...
                                                                                                              • Dormant Campaign

                                                                                                                To know how an email campaign will look in your subscribers' inbox, you generally make use of our test email functionality. But what if you want to know about your campaign's performance? In order to help you with this, we've come up with a ...
                                                                                                              • Eight common practices that affect email deliverability

                                                                                                                Email deliverability is the ability to land emails in the inbox of your recipients. If your campaign's deliverability takes a hit, it might be due to certain email marketing practices you follow. Let's dive deep and learn about practices that affect ...
                                                                                                              • A five-point checklist for sending an email campaign

                                                                                                                At Zoho Campaigns, we've built an efficient anti-spam system that validates every aspect of a campaign before sending it. This system won't send a campaign under the following circumstances: When there are issues with the email message When there are ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources