How do I update bounced contacts in Zoho CRM?

This answer is applicable for the older version of Zoho CRM. If you have migrated to the new Zoho CRM integration model, bounced contacts will be updated by default. Please refer this article for further information.

You can update the bounced contacts in Zoho CRM from Zoho campaigns. We require users to enable “Update Campaign Member Status in CRM” option in Zoho Campaigns. It will automatically update the Bounce Status in Zoho CRM for the synced records.

To enable the Member status in CRM:

Go to Contacts, select Sync Services and choose Active Syncs in Zoho CRM
Click Setup on the top-right.
Click Edit under Campaigns to Zoho CRM sync settings.
Switch the toggle ON, corresponding to Update Campaign Member Status in CRM.
Click Save.

With this, the member status of records being imported from Zoho CRM will automatically be updated in Zoho Campaigns.

Note:

Member status of records include Opens, Unopens, Replies, Clicks, and Bounce.

Alternative:

You can use a Smart Filter in Zoho CRM to filter out all the Bounced contact.

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