What is the difference between “Email Activity” and “Response Check”?

What is the difference between “Email Activity” and “Response Check”?

"Email Activity" is used to split/branch contacts based on their email actions completed within the wait time configured before it. “Response” is part of the “Send Email” action to handle next steps based on how a contact responds.

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                                                                                                                            • Related Articles

                                                                                                                            • How can you use email response to get contacts who have clicked or not clicked on links in your emails

                                                                                                                              Email response lets you enable actions for contacts to perform based on their responses to emails sent to them. So what happens to those contacts who've opened but not clicked on any links in your emails? This guide will help you configure the email ...
                                                                                                                            • How to use email response to identify contacts who've opened or not opened their email

                                                                                                                              With email response, you can enable actions for contacts to perform based on how they respond to emails sent to them. In this guide, we'll help you configure the email response process to assemble a list of contacts who've opened their email and a ...
                                                                                                                            • How does email activity work?

                                                                                                                              The email activity component allows contacts to enter workflows based on their previous email actions in an email campaign. You can choose an email campaign through which contacts can enter this process. With this process , you can create new paths ...
                                                                                                                            • How does email response work?

                                                                                                                              The email response component allows contacts to enter workflows based on their responses to emails sent to them. The email response action is in the Send Email and A/B Test components of the workflow. To use the email response action , simply enable ...
                                                                                                                            • How do you add an email response in your process?

                                                                                                                              To configure email response, follow the steps below: 1. From the navigation toolbar, select Automation and click Workflows. 2. Click Create Workflow from the top-right and select a workflow template. 3. From the left panel, drag and drop a trigger ...
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