You used different follow-ups for buyers vs. non-buyers. How do you end the flow together?

You used different follow-ups for buyers vs. non-buyers. How do you end the flow together?

Split the contacts using conditions like “Purchase = Yes/No.” After personalized follow-ups, use Merge to bring them back and exit the workflow in one place.

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                                                                                                                            • Related Articles

                                                                                                                            • Purchase Follow-ups

                                                                                                                              Post-purchase period is an important point in a customer's journey. Sending purchase follow-up emails helps you generate stronger customer loyalty, more repeat purchases, and above all it helps your customers to stay connected to your brand. ...
                                                                                                                            • Integrate with Zoho Flow

                                                                                                                              Zoho Flow is an integration platform that connects cloud applications. It helps you set up workflows to automate information exchange among the apps you use. With Zoho Flow, you no longer need to learn code to integrate. Zoho Campaigns lets you ...
                                                                                                                            • Can you pair abandoned cart/purchase follow-up or product-specific follow-up triggers with other triggers?

                                                                                                                              No. Abandoned cart/purchase follow-up and product-specific follow-up triggers cannot be used with any other triggers in the automation workflow.
                                                                                                                            • Can I send follow-up emails to users who have opened my emails?

                                                                                                                              Yes. To send follow-ups to those who've opened your emails: From the navigation toolbar, choose Reports and select Sent Campaigns. Select the campaign to send follow-ups for.  Click the Send Follow-up button. Under Chain Campaign, select 'For Opens' ...
                                                                                                                            • What is the Purchase Follow-up Trigger?

                                                                                                                              This trigger is used to enter contacts who have purchased products from your store. While configuring this trigger, select the Store from which contacts have purchased from and click Save.
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