Why doesn't Zoho Campaigns delete hard bounce contacts?
At Zoho Campaigns, we store hard bounce contacts in a separate mailing list. Whenever our users try to add new contacts to their mailing list, we will verify it with the hard bounce list. If the user tries to add contacts that are already in the hard bounce list, the system will ignore those contacts.
Sometimes, if our users try sending email to an active contact and the contact's mailbox is full, the email will bounce and it will be categorized as a soft bounce. After seven consecutive soft bounces, the contact will be added to the hard bounce list and your future campaigns will not be sent to those contacts.
In these scenarios, if you reach out to us with the list of active contacts who've been moved to the hard bounce list, we'll remove them from the hard bounce list and add them to your mailing list.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Getting started with email deliverability
Identifying the needs and interests of contacts and conceptualizing email campaigns around those are part and parcel of a marketer's daily routine. Sometimes marketers may assume that crafting a compelling campaign alone will help them hit their ...When will Zoho Campaigns suspend a campaign
At Zoho Campaigns, we are committed to offering a safe email experience for our users, which is why we built an efficient email infrastructure that wards off malicious emails with ease. We thoroughly scrutinize all the campaigns sent by users to ...What is the difference between hard and soft bounces?
A soft bounce is just a temporary delivery failure. It doesn’t necessarily mean the email address is invalid or no longer active, so you can try to send emails to these addresses again. These are a few common reasons for a soft bounce: The ...Eight common practices that affect email deliverability
Email deliverability is the ability to land emails in the inbox of your recipients. If your campaign's deliverability takes a hit, it might be due to certain email marketing practices you follow. Let's dive deep and learn about practices that affect ...Why spam isn’t the end of the road for your email marketing
Many small business marketers hold a misconception that email marketing isn’t effective or worth trying due to their campaigns potentially being marked as spam. If you’re a small business owner who wants to use email marketing for its ...
New to Zoho LandingPage?
Zoho LandingPage Resources