Removing External Users or Guests from your Network

Removing External Users or Guests from your Network


If an external stakeholder is no longer associated with your organization, you can remove them from your Network. The posts, comments, and integrations made by the person before you delete their account will still be available.
Deleting the account of an External User or Guest is different from disabling a Member's account. For more details, view this document. 

Who can remove the External Users or Guests from a Network?

Only the Network Admins can remove the External Users or Guests from a Network

How to remove the External Users or Guests from a Network? 

  1. Click the gear icon  from the menu in the right. 
  2. From the dropdown, select Settings. 
  1. In the settings page, click External Users under Users & Profiles. Or, if you are deleting a Guest account, click Guests under Users & Profiles.
  1. From the list of users, click the ellipsis (...) found at the right end of the person's name whose account you'd like to disable.
  2. From the dropdown, select Delete

What happens once the account is deleted? 

Once an account is deleted, the person will immediately lose access to the network. They won't be notified about the deletion but they'll be signed out of the Network on all devices, and will not be able to sign back in. 
If you'd like to provide access to the person again, you will have to send a new email invitation asking them to join your network. The person's previous data (posts, integrations, comments, groups, and manuals) will not be linked with their new account.

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