How Zylker Cakes handles orders 

1. The front desk enters orders into Zoho CRM.
   
2. The kitchen team is notified about new orders through messages, calls, or verbal communication.
   
3. The kitchen team maintains their own spreadsheets to track which cakes are in preparation, decoration, or ready stages.
   
4. Once ready, the front desk is updated manually.
   
5. The front desk then passes the order to the delivery team.
   
6. The delivery team tracks tasks independently based on updates from the front desk team.
   

Challenges 

1. Teams communicate via calls or chats, which often causes delays.
   
2. Kitchen and delivery teams track orders outside the CRM.
   
3. The front desk team can't see real-time order statuses.
   
4. Miscommunications and missed orders are common.
   

Solution 

1. Zylker created Kitchen and Delivery team modules to include non-CRM teams in the process.
   
2. They add the front desk team as requesters in both modules so that they can assign confirmed orders as requests.
   
3. They track progress through the Requesters tab in Zoho CRM.
   

Result

1. Order hand-offs are clear and easy to track using requests.
   
2. The front desk can see real-time updates on every order.
   
3. Teams don't have to call or message for updates.
   
4. Orders are completed faster, with everyone knowing their role.
   
5. No important details are missed in the process.