BombBomb for Zoho CRM | Online Help | Zoho CRM

BombBomb for Zoho CRM

BombBomb is a software solution that lets you record and send videos directly to anyone from your computer via email. With the BombBomb extension for Zoho CRM, you can record and send video messages to your contacts and leads through emails. You can also track all the video messages sent right from Zoho CRM.

Installing the extension

You can either go to the Zoho Marketplace and install the extension or log in to your Zoho CRM account and install from there.

To install from Zoho CRM:
  1. Go to Setup > Marketplace > All .
    All the installed extensions will be listed. Under
    All Extensions , you can view all the extensions supported in CRM.
  2. Click All Extensions , browse through, and click BombBomb for Zoho CRM .
    The details about the extension will be available.
  3. Click Install Now .
  4. Agree to the Terms of Service and click Continue .

  5. Choose one of the following and click Confirm .
    1. Install for admin only - The extension will only be installed in CRM for users with an administrator profile.
    2. Install for all users - The extension will be installed in CRM for all users.
    3. Choose profiles - The extension will be installed in CRM only for the selected users. Choose this option, click Continue , then select the profiles.
      The extension will be installed automatically for the specified users.

  6. In the pop-up, click Authorize .

  7. In the next pop-up, log in with your BombBomb credentials.
  8. Click Finish .
    You will be redirected to the BombBomb settings page.
  9. Under Configuration , provide the following:
    1. API Key - To Enable recording option in the extension
    2. Team ID - To Access your BombBomb dashboard details in the extension
  10. Under Mappings , select the Leads or Contacts module to which you want to sync your BombBomb contacts.
  11. Click Save & Sync .

Once the extension is installed, the BombBomb web tab, the BombBomb Recipients, and the BombBomb History custom modules will be created.

To get API Key
  1. Hover over your name in the top right of your BombBomb web application, and click on Integrations.
  2. At the top right of your screen, you will see My API key.
To get Team ID
  1. Click Teams from your BombBomb dashboard.
  2. Select the desired team from the team list.
  3. The team ID will be shown in the URL.
Note: In BombBomb, multiple teams are supported. Only the team details corresponding to the team ID provided by the user will be shown in the extension.

Sending video messages

Once the extension is set up, a one-way synchronization occurs, and the contacts list from BombBomb will be added to the leads or contacts module based on your sync settings. With this extension, you can send video messages to individual or bulk contacts or leads.

To send video messages
  1. Open Leads or Contacts module in Zoho CRM.
  2. Select the records to which you want to send the video message.
  3. Click the Send Video Message button.
    The Send Video Message page will open.
    In To, the email addresses of the selected recipients will be included.
  4. You can include email addresses in CC, if required.
  5. Enter a Subject for the message.
  6. You can either Record a live video, select a Video from the local folders, or select a template from the Template list.

  7. Enter the video Message.
  8. Click Send.
Note: For upload video, a file size of up to 250 MB only is allowed.
The selected video messages will be sent to the recipients, and the details will be added as a record to the BombBomb History module.

The email recipients will be added as separate records in the BombBomb Recipients module.

Access BombBomb Webtab

The details about the configured team will be fetched from the BombBomb and shown in the BombBomb webtab, under three sections: Summary, Engagement Total, and Week over week growth. By default, only the data for the last 2 years will be shown in the summary.

  1. In Summary, the total count of the emails sent; the videos sent, opened, and played; and the contacts added to BombBomb will be displayed.
  2. In Engagement Total, a graph comparing the count of videos sent, opened, played, and clicked in the current 15 days and the past 15 days will be displayed.
  3. In Week over week growth, the number of videos and emails sent in the past 7 days will be shown.

Uninstalling the extension

Should you wish to uninstall the extension, please note that all data will be deleted upon uninstalling and cannot be recovered.

To uninstall the extension:
  1. Go to Setup > Marketplace > All.
    All the installed extensions will be listed. Under All Extensions, you can view all the extensions supported in CRM.
  2. Browse for BombBomb and click the corresponding Uninstall link.
  3. Click Ok to confirm.
    The extension will be uninstalled and all the related data will be deleted.

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