Keeping up-to-date contacts in both Zoho CRM and Google Contacts is now made easy with the Contacts Synchronization feature. It helps you to configure one-way or two-way sync schedules that will automatically sync contact details. Also, you can specify the list to which the contacts should be transferred and map fields as required.

Note

• You should also have the profile permissions for Sync with Google Contacts and the Contacts tab, i.e. View, Create, Edit and Delete permissions.

To configure synchronization settings

1. In G Suite, click on  (the Apps icon).
2. Click More > Zoho CRM.
   You will be redirected to Zoho CRM.
3. In Zoho CRM, click Settings > Setup > Marketplace > Google > Contacts > Google Contacts Sync.
4. In the Contacts Synchronization page, do the following:
5. Choose the Google Contact list and the Zoho CRM Contacts list from the drop-down.
   The contacts from the selected lists will be synchronized.
   
   
6. Choose one of the  Sync Options.
   
   • 2 Way Sync
   • 1-Way: Zoho CRM Contacts to Google Contacts
   • 1-Way: Google Contacts to Zoho CRM Contacts
7. Select one of the following option when there is a conflict in contacts in both the places.
   
   • Zoho CRM contact will overwrite the Google contact
   • Google contact will overwrite the Zoho CRM contact
8. Choose the synchronization Frequency from the drop--down list.
9. Map the fields in Google and Zoho CRM.
10. Click the Map More Fields link, to add more field and map them.
    
11. Click Save.