Users with the Manage Roles permission in profile can access this feature.
Check Feature Availability and Limits
By default, the CEO and Manager roles are enabled for your Zoho CRM paid account. In addition, you can create different types of roles for users based on their position in your organization hierarchy and the type of your Zoho CRM Edition.
To create new roles
After creating roles, you can assign them to the users in your organization.
To assign roles to the users
You can modify the user roles as per changes in your organization's hierarchy. As part of the modification of the roles, you can perform the following:
While changing the role names, all the data sharing rules will be updated automatically. So you don't need to calculate the data sharing rules or update the user details.
To edit a Role
You cannot delete the existing roles without transferring the users to a new role.
To delete a Role
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