Working with API Credits
What are API Credits?
API credits in Zoho Desk work like a usage meter, tracking how many API calls you make and ensuring the system stays fast and reliable for everyone.
Every time you perform an API call, it consumes credits. The number of credits used depends on the complexity of the action; simple requests use fewer credits, while heavier operations consume more. This system helps balance performance, prevent overuse, and maintain smooth operations across all accounts.
Where can I view credit consumption?
- Go to the Setup page.
- Under Developer Space, click APIs. The API Details page will open.
Throughout this page, you can find the following:
- Daily API credit usage, including base credits, variable credits, and additional credits.
- The percentage of credits used on that particular day
- API plan details according to the Zoho Desk edition used by your organization.
The org ID, credits allotted for the day, and the concurrency limit will be displayed.
Types of API Credits and their limits
You can easily track your credit usage in this section. It provides a detailed breakdown showing how many credits have already been consumed and how many are still available for use.
Base credits
The number of base credits allocated to each organization depends on the edition they have purchased. These base credits may vary from one edition to another.
Variable credits
Variable credits depend on the number of agents in your organization and the plan you are using. These are added on top of your base credits to ensure your API capacity scales with your team size and usage needs.
Additional credits
Concurrency and limits
In addition to API credits, Zoho Desk also uses a concurrency system to manage API usage. Concurrency limits define the maximum number of API calls that can be active at the same time from a portal.
You can find the concurrency credits on the API details page.
Concurrency limits based on Zoho Desk edition
Edition | Concurrency Limits |
Free/Trial period | 5 |
Express | 10 |
Standard | 10 |
Professional | 15 |
Enterprise/Zoho One/ CRM Plus | 25 |
Allotment of API Credits
Your Zoho Desk edition comes with a fixed number of base API credits, plus additional credits based on the number of users in your account (excluding light agents). Once you’ve used up your total (base + user) credits, you can buy more, up to a maximum limit set for your edition. The table below shows the exact limits for each edition.
Edition | Base credits | Variable credits per agent |
Free | 5,000 | 0 |
Express | 25,000 | 100 |
Standard | 50,000 | 250 |
Professional | 75,000 | 500 |
Enterprise | 100,000 | 1,000 |
Zoho Bundle (Zoho One, CRM Plus and Service Plus) | 100,000 | 1,000 |
Points to note when you run out of credits
- New API requests will be denied until the next reset cycle.
- Existing automated processes that rely on APIs may stop running.
- Agents or admins will be notified if the usage reaches the predefined threshold set through API Alerts.
You can either wait for the next reset or purchase additional credits (if available) for your plan.
Additional API Credits
If you run out of your base + user credits, you can buy more. Just email support@zohodesk.com or contact your account manager.
Requirements:
- Must be the super admin
- Must be on a paid plan
Best practices
- Avoid Unnecessary API Calls – Only trigger API requests when the data truly needs to be updated or retrieved.
- Monitor Usage – Track your current API credit balance in the Zoho Desk admin console to ensure you don’t run out.
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