Working with the ASAP SDK for Flutter

This document pertains explicitly to help widgets created using the updated new ASAP Setup.

If you use an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP Flutter Plugin 2.0. For older ASAP setups, you can use the ASAP Flutter Plugin 1.1.7.

The ASAP SDK provides easy-to-use code snippets that "effortlessly integrate Help Center Components" with your Flutter application, including the following:

• Knowledge Base: Provide users with easy access to articles and FAQs, enabling them to find answers to their questions efficiently.

• Community: Promote a collaborative environment where end users can engage with each other, share experiences, and provide mutual support.

• Tickets: Optimize customer support by effectively managing and tracking end-user requests through efficient ticketing systems.

• Guided Conversations: Enable real-time communication with end users through live chat. Plus, leverage the power of intelligent bots, like Zia and GC, to automate responses and enhance user experiences.

• Answer Bot: Facilitate instant communication with users using live chat features. Additionally, intelligent bots such as Zia and GC can be utilized to automate replies and improve user interactions.

• Business Messaging: Instantly engage with end users using live chat features. Use intelligent bots such as Zia and GC to automate replies and improve user interactions.

Businesses have realized the critical importance of attracting customers through mobile channels, leading them to prioritize the development of mobile apps. Frameworks play a vital role in making mobile app development more efficient and less time-consuming for developers. By utilizing frameworks, developers can save time, reduce the need to write code from scratch, and ensure app consistency across different platforms.

Popular frameworks have made mobile app development more accessible. However, attracting consumers remains a crucial aspect and customer support serves as a bridge between end users and mobile app developers.

Here's how to add an ASAP help widget to your app using the Flutter apps SDK.

To setup the ASAP SDK Help Widget

1. In the Zoho Desk portal, click the Setup icon.
2. Select ASAP under Channels. 

The ASAP for the Webpage appears.
3. Click the Create New Widget button.

4. The Set up your help widget page appears.

5. On the Set up your help widget window, do the following:
6. Enter your ASAP display name.
7. Choose All Departments or Specific Department to map the ASAP widgets.
8. Select modules, such as Knowledge Base, Community, SalesIQ Live Chat, Business Messaging Live chat, Guided Conversations, Answer Bot, and/or Tickets, to associate them with the ASAP Help Widget.

The SalesIQ Live Chat module reflects the settings configured for the chat channel in your help desk portal. Therefore, any required change must be made via the Setup page in the Zoho Desk.

Guided Conversations help end-users find answers themselves or perform a standard process without an agent's assistance by following a pre-built conversation flow. Toggle switch for enabling Guided Conversations. Upon enabling Guided Conversations, you can choose the conversation flows to engage your users in your app. Learn more: Guided Conversations.

Answer Bot is an AI companion within Zoho Desk with whom your customers can speak or chat using your mobile apps. Answer Bot processes and automatically answers their questions based on content in your knowledge base—toggle the switch to enable Answer Bot.

Integrate the native Business Messaging widget seamlessly across webpages and apps, and customize it to align with your brand's style. This allows seamless hand-offs between bots and agents with automation to facilitate personalized and engaging conversations. Whether integrated independently or through the ASAP help widget, you can manage all your interactions using the Instant Messaging module. Learn more: Business Messaging

9. Enable the ASAP help Widget for the mobile platform.

You can enable an ASAP Help Widget specifically for each module’s web, iOS, and/or Android.

10. Click Generate. The ASAP help widget will be created, and you can preview it in the bottom-right corner of the screen.

You can preview your ASAP help widget from the right-side pane anytime by clicking the ASAP launcher icon at the bottom-right corner of the page. After you paste the snippet in the HTML source code, the ASAP launcher icon appears on your webpage, making it easy for your customers to ask for help.

Steps to install the ASAP Help Widget on a mobile platform

1. Enter your Android/iOS bundle ID to generate an account-specific unique key (token).

Bundle ID is mandatory to enable Chat and send push notifications.

Push Notifications: Toggle switch to turn push notifications on/off. Enabling notifications requires JWT-based user authentication. Push notifications related to tickets are not sent to anonymous users.

2. Click Update.