Working with the ASAP SDK for Flutter

This document pertains explicitly to help widgets created using the updated new ASAP Setup.

If you use an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP Flutter Plugin 2.0. For older ASAP setups, you can use the ASAP Flutter Plugin 1.1.7.

The ASAP SDK provides easy-to-use code snippets that "effortlessly integrate Help Center Components" with your Flutter application, including the following:

• Knowledge Base: Provide users with easy access to articles and FAQs, enabling them to find answers to their questions efficiently.

• Community: Promote a collaborative environment where end users can engage with each other, share experiences, and provide mutual support.

• Tickets: Optimize customer support by effectively managing and tracking end-user requests through efficient ticketing systems.

• Guided Conversations: Enable real-time communication with end users through live chat. Plus, leverage the power of intelligent bots, like Zia and GC, to automate responses and enhance user experiences.

• Answer Bot: Facilitate instant communication with users using live chat features. Additionally, intelligent bots such as Zia and GC can be utilized to automate replies and improve user interactions.

• Business Messaging: Instantly engage with end users using live chat features. Use intelligent bots such as Zia and GC to automate replies and improve user interactions.

Businesses have realized the critical importance of attracting customers through mobile channels, leading them to prioritize the development of mobile apps. Frameworks play a vital role in making mobile app development more efficient and less time-consuming for developers. By utilizing frameworks, developers can save time, reduce the need to write code from scratch, and ensure app consistency across different platforms.

Popular frameworks have made mobile app development more accessible. However, attracting consumers remains a crucial aspect and customer support serves as a bridge between end users and mobile app developers.

Here's how to add an ASAP help widget to your app using the Flutter apps SDK.

To setup the ASAP SDK Help Widget

1. In the Zoho Desk portal, click the Setup icon.
2. Select ASAP under Channels. 

The ASAP for the Webpage appears.
3. Click the Create New Widget button.

4. The Set up your help widget page appears.

5. On the Set up your help widget window, do the following:
6. Enter your ASAP display name.
7. Choose All Departments or Specific Department to map the ASAP widgets.
8. Select modules, such as Knowledge Base, Community, SalesIQ Live Chat, Business Messaging Live chat, Guided Conversations, Answer Bot, and/or Tickets, to associate them with the ASAP Help Widget.

The SalesIQ Live Chat module reflects the settings configured for the chat channel in your help desk portal. Therefore, any required change must be made via the Setup page in the Zoho Desk.

Guided Conversations help end-users find answers themselves or perform a standard process without an agent's assistance by following a pre-built conversation flow. Toggle switch for enabling Guided Conversations. Upon enabling Guided Conversations, you can choose the conversation flows to engage your users in your app. Learn more: Guided Conversations.

Answer Bot is an AI companion within Zoho Desk with whom your customers can speak or chat using your mobile apps. Answer Bot processes and automatically answers their questions based on content in your knowledge base—toggle the switch to enable Answer Bot.

Integrate the native Business Messaging widget seamlessly across webpages and apps, and customize it to align with your brand's style. This allows seamless hand-offs between bots and agents with automation to facilitate personalized and engaging conversations. Whether integrated independently or through the ASAP help widget, you can manage all your interactions using the Instant Messaging module. Learn more: Business Messaging

9. Enable the ASAP help Widget for the mobile platform.

You can enable an ASAP Help Widget specifically for each module’s web, iOS, and/or Android.

10. Click Generate. The ASAP help widget will be created, and you can preview it in the bottom-right corner of the screen.

You can preview your ASAP help widget from the right-side pane anytime by clicking the ASAP launcher icon at the bottom-right corner of the page. After you paste the snippet in the HTML source code, the ASAP launcher icon appears on your webpage, making it easy for your customers to ask for help.

Steps to install the ASAP Help Widget on a mobile platform

1. Enter your Android/iOS bundle ID to generate an account-specific unique key (token).

Bundle ID is mandatory to enable Chat and send push notifications.

Push Notifications: Toggle switch to turn push notifications on/off. Enabling notifications requires JWT-based user authentication. Push notifications related to tickets are not sent to anonymous users.

2. Click Update.

Access your files securely from anywhere

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
CRM Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Order Forms for Small Business
No Code Forms	Construction	RSVP tool for holidays
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms	Legal	Mobile App
Form Designer	HR	Mobile Forms
Card Forms	Food	Offline Forms
Assign Forms	Photography	Mobile Forms Features
Translate Forms	Real Estate	Kiosk in Mobile Forms
Electronic Forms
Notification Emails for Forms	Alternatives	Security & Compliance
Holiday Forms	Google Forms alternative	GDPR
Form to PDF	Jotform alternative	HIPAA Forms
Email Forms		Encrypted Forms
Embeddable Forms		Secure Forms
Drag & drop form builder		WCAG

Zoho Campaigns Resources

Campaigns Community Learning Series

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

Zoho Pagesense Resources

You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho Social?

Manage your brands on social media

Access Zoho Social

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day
Ask the Experts

Zoho Sheet Resources

New to Zoho Forms?

Latest Feature Updates

Explore our Pricing & Plans

Zoho Forms Resources

Secure your business

communication with Zoho Mail

Get started

Mail on the move with

Zoho Mail mobile application

Go Mobile

Stay on top of your schedule

at all times

Get started

Carry your calendar with you

Anytime, anywhere

Get started

Latest Announcements

New to Zoho Sign?

Zoho Sign Resources

Sign, Paperless!

Sign and send business documents on the go!

Get Started Now

Zoho SalesIQ Resources

New to Zoho TeamInbox?

Zoho TeamInbox Resources

Connect with us

New to Zoho ZeptoMail?

LEARN MORE

Latest Feature Updates

Zoho DataPrep Resources

New to Zoho DataPrep?

Access Zoho DataPrep

Zoho DataPrep Demo

Get a personalized demo or POC

Design. Discuss. Deliver.

Create visually engaging stories with Zoho Show.

Get Started Now

New to Zoho Workerly?

Access Zoho Workerly

New to Zoho Recruit?

Access Zoho Recruit

New to Zoho CRM?

Signup Now

Access Zoho CRM

Latest Feature Updates

New to Zoho Projects?

Access Zoho Projects

New to Zoho Sprints?

Access Zoho Sprints

New to Zoho Assist?

Access Zoho Assist

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Related Articles
How to customize the ASAP SDK Flutter Help Widget UI?
The ASAP SDK allows you to customize the UI of the help widget as required. Predefined themes The SDK UI comes with two predefined themes: light and dark. Android iOS Setting up a theme type You can customize the theme type in the SDK help widget ...
Introducing ASAP iOS SDK
This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ...
Introducing ASAP Android SDK
This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ...
Introducing ASAP Flutter Apps SDK
This document pertains explicitly to help widgets created using the updated new ASAP Setup. If you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP Flutter Plugin ...
How to customize the ASAP SDK iOS Help Widget UI?
The ASAP SDK allows you to customize the UI of the help widget as required. Predefined themes The SDK UI comes with two predefined themes: white and black. The following methods help you apply these themes. If you want to change the theme, first ...