How to add Chatbot to your Telegram channel
Explore ways to leverage the Bots in IM feature (conversational intelligence) for spontaneous customer support.
Let's create a bot that will help you attend to your customers around the clock.
Bots work all day every day to provide your customers with comprehensive support— they can effectively respond to customers, ask the right questions at the right time, and deliver quick answers to common questions.
Build your bot in minutes using the Guided Conversations (GC) builder or Answer Bot to address simple customer questions and issues. Then, plan for your agents to take over when more complex issues need attention.
Getting started
To create your first bot:
1. Go to Setup ( 
) in the top bar.
2. Select the Instant Messaging channel.
3. Navigate to the Preferences section.
2. Select the Instant Messaging channel.
3. Navigate to the Preferences section.
4. Click on the Bots sub-tab.
5. Under the Associate a Bot section, click Let's Get Started.
5. Under the Associate a Bot section, click Let's Get Started.
6. Select Guided Conversations or Answer Bot under the Configure Bot accordion.
7. Click Next.
8. Select the respective bot or click Create Bot (if no bot has been created for the selected option).
- Click Create GC Widget and follow the steps in this doc to create a GC widget. Or Create Answer Bot and follow the steps in this doc to create a Answer bot.
9. Click Next.
An error message will be shown when there are no channels to be associated. In that case, please refer to this help doc to create a Telegram channel in Zoho Desk and continue the process of configuring the bot.
11. Continue bot configuration by checking that the default selection, All Visitors, is highlighted, ensuring the bot attends to all visitor conversations.
12. The final step is to ensure the availability of the configured bot is set to Always.
You should assign the bot to a unique audience. This will help you prevent the same customers from receiving answers from the same bot.
Supported GC Blocks in the Telegram channel
Build
your bot in minutes using the Guided Conversations (GC) builder to
address simple customer questions and issues in your configured
Telegram channel. First, make a note of the blocks supported in Telegram for
leveraging the Blended Conversations feature in Zoho Desk.
How to dissociate a bot:
1. Click the Setup icon ( 
) in the top bar.
2. Under Channels, click Instant Messaging.
3. Navigate to the Preferences section.
4. Click on the Bots sub-tab under the Associate a Bot section.
5. Click on the horizontal ellipsis in the right corner of the bot you want to dissociate, and then click Dissociate.
6. Click Yes, dissociate in the confirmation dialog box. The bot will be dissociated.
Once the bot is dissociated from the channel, you will not be able to invoke the bot's capabilities anymore.
How to delete a configured Telegram channel:
1. Click the Setup icon ( 
) in the top bar.
2. Under Channels, click Instant Messaging.
3. Click Telegram on the Instant Messaging page. The channels in your account will be displayed.
4. Click on the horizontal ellipsis in the right corner of the channel you want to delete, and then click Delete Channel.
5. Click Yes, delete in the confirmation dialog box. The channel will be deleted.
2. Under Channels, click Instant Messaging.
3. Click Telegram on the Instant Messaging page. The channels in your account will be displayed.
4. Click on the horizontal ellipsis in the right corner of the channel you want to delete, and then click Delete Channel.
5. Click Yes, delete in the confirmation dialog box. The channel will be deleted.
Once deleted, you will not be able to send or receive messages in the channel. Though chats will remain intact (read-only), they cannot be transferred or blocked. The configured bot for the deleted Telegram channel will be dissociated, and the same bot can be used to re-configure another channel. The channel ID associated with the bot will be deleted.
Under IM -> Preferences -> Bot Listing, the bot's status will be disabled.
Read a feature story - Chat transfers made simple
Read a feature story - Build meaningful customer support experiences
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Supported GC blocks in the Telegram channel
The GC bot builder consists of three components: 1. Blocks 2. Paths 3. Variables What are the GC Blocks? Blocks are the basic units of a bot builder. For example, a text message you want to show, a set of options you want the customer to choose from, ...How to add Chatbot to your Facebook Messenger channel
Explore ways to leverage the Bots in IM feature (conversational intelligence) for spontaneous customer support. Let's create a bot that will help you attend to your customers around the clock. Bots work all day every day to provide your customers ...Introduction to Guided Conversations
Customers are always seeking immediate, relevant, and seamless support. Guided Conversations (GC) empowers businesses to meet these expectations by automating customer interactions through smart and intuitive conversational flows. View Process Flow ...FAQs: Telegram
What is a Telegram Messaging App? Telegram is a cloud-based messaging application. By integrating the Telegram messaging app onto the desk dashboard, you can expand your customer services through Instant Messaging. The advantage of communicating ...Supported GC blocks in the Facebook Messenger channel
The GC bot builder consists of three components: 1. Blocks 2. Paths 3. Variables What are the GC Blocks? Blocks are the basic units of a bot builder. For example, a text message you want to show, a set of options you want the customer to choose from, ...
New to Zoho LandingPage?
Zoho LandingPage Resources