Prerequisites

Permissions required to perform this action :

1. Add group 
   
2. Add department

Add users to group/department

1. Sign in to Zoho Directory, then click Admin Panel in the left menu.
   
2. Go to Groups, then click the group that you need to add users to.
   
3. Click , then click Add Members, and select the users to be added.
   
4. Assign their role in the group/department.
   
1. Moderators can add or remove members and manage the group's settings.
   
2. Members are the non-privileged users present in the group.
   
3. Followers are only available in departments. There may be cases where a user needs to be part of multiple departments. For example, support agents might need to stay in touch with the Production and Management teams in order to keep their knowledge bases updated. In those cases, the user can be added to additional departments as a follower. They will have access to all the resources of the additional departments, but will only be considered a Member of their primary department.
   
5. If you're trying to add users to a department and if one or more group members are present in other departments as Member, there will be a conflict when adding those members to this department. To resolve the conflict, choose one of the shown options:
   
   

   Option	Effect on New department	Effect on Previous department
   i) Add as a Follower to New Department and retain existing Member role in their previous department.	Added as Follower	Remains a Member
   ii) Add as a Member to New Department and change their role to Follower in their previous department.	Added as Member	Changed to Follower
   iii) Add as a Member to New Department and remove user from their previous department.	Added as Member	Removed from previous department
   If you want to apply a different resolution for each conflicting user individually, click Manage Separately.

   
   
6. Click Add.