Zoho FSM | Create an event in Google Calendar for a Service Appointment

Create an event in Google Calendar for a Service Appointment

Use case: Whenever a service appointment is created in FSM, create an event in Google Calendar.
Follow the steps below to implement this use case:

Step 1: Create a connection for Google Calendar 

To use the Google Calendar APIs via the invokeURL task in the custom function, you need to create a connection for Google Calendar. To do so:
  1. Navigate to Setup > Developer Space > Connections and click Create Connection.

  2. Under the Default Services tab, select Google Calendar.

  3. Do the following and click Create And Connect.
    - Enter the Connection Name as Google Calendar. The Connection Link Name will be automatically populated.
    - Disable Use Credentials Of Login User. If this is disabled, the connection will utilize the credentials of the connection owner.
    - Select all the Scopes.

  4. Click Connect in the authentication page.

  5. Click Connect in the Authorization page.

  6. Choose an account.

  7. Click Allow in the Authorization page.

  8. In the custom function, where the Google Calendar API is used via the invokeURL task, use this Connection Link Name.

Step 2: Create a custom function  

Create an event in Google Calendar from a service appointment.
  1. Navigate to Setup > Automation > Functions and click Create Function.

  2. Enter the following details and click Save:
    1. Function Name: CreateEventInGoogleCalendar
    2. Module: Service Appointments
    3. In the Deluge Script Editor, enter the following script:

      service_appointment_id = service_appointment.get("id");
      resp = zoho.fsm.getRecordById("Service_Appointments",service_appointment_id);
      resp_data = resp.get("data").toMap();
      Scheduled_End_Date_Time = resp_data.get("Scheduled_End_Date_Time");
      Scheduled_Start_Date_Time = resp_data.get("Scheduled_Start_Date_Time");
      Summary = resp_data.get("Summary") + " (Zoho FSM)";
      description = "https://fsm.zoho.com/home#/tab/Service_Appointments/" + service_appointment_id;
      Service_Address_Map = resp_data.get("Service_Address").toMap();
      street = Service_Address_Map.get("Service_Street_1");
      city = Service_Address_Map.get("Service_City");
      state = Service_Address_Map.get("Service_State");
      zip = Service_Address_Map.get("Service_Zip_Code");
      country = Service_Address_Map.get("Service_Country");
      location = street + ", " + city + ", " + state + " " + zip + ", " + country;
      Contact_Id = resp_data.get("Contact").toMap().get("id");
      Contact_resp = zoho.fsm.getRecordById("Contacts",Contact_Id);
      Contact_resp_data = Contact_resp.get("data").toMap();
      con_email = Contact_resp_data.get("Email");
      emailMap = Map();
      emailList = list();
      startMap = Map();
      endMap = Map();
      bodyMap = Map();
      response = invokeurl
       url :"https://www.googleapis.com/calendar/v3/calendars/{calendarId}/events"
       type :POST
      info response;
In the above custom function, replace {calendarId} with the actual value. You can find the calendarId in the Settings page of your calendar. Refer Google Calendar's API documentation for details.

Step 3: Create a workflow rule  

Whenever a service appointment is created in FSM, create an event in Google Calendar.
  1. Navigate to Setup > Automation > Workflow Rules and click Create Workflow.
  2. Enter the following details, then click Next:
    1. Module: Service Appointments
    2. Rule Name: Create Event in Google Calendar
    3. Description: Create an event in Google Calendar when a new service appointment is created

  3. Select the rule trigger as Created and click Next.

  4. Select the rule criteria as To all Service Appointments. Click Next.

  5. Click +Action and select Function.

  6. Select Existing Functions and click Next.

  7. Select the function created in the previous step.

  8. Click Save.

Testing the use case

Create a Service Appointment. An event will be created in your calendar.


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