If multiple agents are assigned to a single service appointment, how is appointment usage calculated?

In Zoho FSM, appointment usage is calculated per Service Appointment and is based on the number of distinct dates in the timesheets, not the number of agents assigned.

Single-day appointment

If a Service Appointment is assigned to multiple agents and all timesheets start and end on the same day, only 1 appointment count is consumed — even if each agent creates a separate timesheet.

Example:
Three agents (A, B, and C) log their own timesheets (TS1, TS2, TS3) on the same day. The usage is 1 appointment.

Multi-day appointment

If the same Service Appointment spans multiple days, usage is based on the total distinct days covered.
Example:
Three agents work on the same appointment across Monday to Thursday, creating timesheets TS1–TS6. Since work occurred over 4 distinct days, 4 appointment counts are consumed.

TS1 and TS2 both started and ended on Monday.
TS3 started on Tuesday and ended Wednesday.
TS4 started and ended on Wednesday.
TS5 started on Wednesday and ended on Thursday.
TS6 started and ended on Thursday.

Here, 4 appointment counts are consumed — one for each distinct date.

Appointment Usage Calculation

Time sheet	Start Date/Time	End Date/Time	Distinct Dates	Appointments Deducted
TS2	Jul 01, 2024, 01:06 PM	Jul 01, 2024, 02:45 PM	1	1
TS3	Jul 24, 2024, 09:00 AM	Jul 25, 2024, 03:03 PM	2	2
Total Appointments Deducted			3	3

Zoho FSM Pricing Note

Zoho FSM follows an appointment-based pricing model, independent of the number of agents.
Appointment usage is deducted monthly, regardless of whether your billing cycle is monthly or annual.
Each organization can add up-to 200 users initially (extendable upon request after validation).
Appointment counts correspond directly to the number of distinct days in timesheets logged under each Service Appointment.

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