Why are some of my contacts ignored?

Why are some of my contacts ignored?

There are a few reasons why you may see some contacts excluded from your list:

Issue Type
Reason
Troubleshooting
Bounced
Mail was undeliverable to the contacts or the email address doesn't exist.
Only hard bounced contacts will get ignored. If its a soft bounce, the mail should get delivered after some time. If its a hard bounce, please contact us at support@zohomarketingautomation.com requesting the reason.
Blocked
Contacts blocked due to various reasons so that even on signing up via any forms, these contacts don't enter your organization again.
Please contact our support team at support@zohomarketingautomation.com requesting the reason for the block.
Do-Not-Mail
Contact has been moved to do-not-mail registry.
The contact has either unsubscribed on their own, or they've been moved to unsubscribed from your end.
Role-based email addresses
Contact address is generic. For example, info@, administrator@, careers@, service@, or support@.
Please ensure you don't use role-based email address as the contact email of your contacts. Read more about that here.
Duplicate Entries
Contact is present more than once in the file.
Make sure the contact is not present already in your Zoho Marketing Automation account when you're importing contacts.
Invalid Pattern
Contact has an email address in an invalid format. For example, "johngmail.com", "jane@aol",  or "ted@zylkercom".
Please verify the email address of your contacts.
Empty Email
Contacts' email address field is empty.
Contact email is mandatory during the import process. Please include the email addresses in the import file.
Invalid Email
Contacts ignored due to invalid email.
Please contact support@zohomarketingautomation.com for further help.
Other Errors
Contacts categorized as miscellaneous and don’t fall into the above-mentioned categories. Miscellaneous can be those contacts that cannot be processed during import due to unknown reasons or data difference in your organization.
Kindly contact us at support@zohomarketingautomation.com to gather more details.


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