Why are some of my contacts ignored?
There are a few reasons why you may see some contacts excluded from your list:
Issue Type | Reason | Troubleshooting |
Bounced | Mail was undeliverable to the contacts or the email address doesn't exist. | Only hard bounced contacts will get ignored. If its a soft bounce, the mail should get delivered after some time. If its a hard bounce, please contact us at support@zohomarketingautomation.com requesting the reason. |
Blocked | Contacts blocked due to various reasons so that even on signing up via any forms, these contacts don't enter your organization again. | Please contact our support team at support@zohomarketingautomation.com requesting the reason for the block. |
Do-Not-Mail | Contact has been moved to do-not-mail registry. | The contact has either unsubscribed on their own, or they've been moved to unsubscribed from your end. |
Role-based email addresses | Contact address is generic. For example, info@, administrator@, careers@, service@, or support@. | Please ensure you don't use role-based email address as the contact email of your contacts. Read more about that here. |
Duplicate Entries | Contact is present more than once in the file. | Make sure the contact is not present already in your Zoho Marketing Automation account when you're importing contacts. |
Invalid Pattern | Contact has an email address in an invalid format. For example, "johngmail.com", "jane@aol", or "ted@zylkercom". | Please verify the email address of your contacts. |
Empty Email | Contacts' email address field is empty. | Contact email is mandatory during the import process. Please include the email addresses in the import file. |
Invalid Email | Contacts ignored due to invalid email. | Please contact support@zohomarketingautomation.com for further help. |
Other Errors | Contacts categorized as miscellaneous and don’t fall into the above-mentioned categories. Miscellaneous can be those contacts that cannot be processed during import due to unknown reasons or data difference in your organization. | Kindly contact us at support@zohomarketingautomation.com to gather more details. |
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
What are a few important tips to remember while importing contacts from excel files?
Tips to remember while importing the excel files: Column headers should not exceed 255 characters. File size should not exceed 30 MB. Avoid using hyperlinks in email addresses. Add email addresses under the appropriate column headers only. When ...Import Contacts
Adding each contact manually would not only be a time consuming process but also a tedious one. That is where the ability to import your contacts using a spreadsheet file will come in handy. Zoho Marketing Automation allows you to import contacts you ...List management
List management in Zoho Marketing Automation allows you to create List under which you can categorize or segregate your Contacts based on desired criteria. This article provides a detailed view of contacts with respect to lists. How to create a list? ...What is E.164 format?
E.164 is a numbering plan followed internationally to ensure each device on the Publicly Switched Telephone Network (PSTN) has a globally unique number. Its important to follow the E.164 format when importing contacts to your Zoho Marketing ...Can I score contacts based on website activities?
You can assign scores to your contacts for the activities they perform in your websites, such as downloading an e-book, clicking a particular link or button, or reading a particular blog. You can define your own activities and score your contacts ...
New to Zoho LandingPage?
Zoho LandingPage Resources