Why are some of my contacts ignored?
There are a few reasons why you may see some contacts excluded from your list:
- Bounced - Mail was undeliverable to the contacts or the email address doesn't exist.
- Blocked - Contacts blocked by Zoho Marketing Automation.
- Do-Not-Mail - Contact has been moved to do-not-mail registry.
- Role-based email addresses - Contact address is generic. For example, info@, administrator@, careers@, service@, or support@.
- Duplicate Entries - Contact is present more than once in the file.
- Invalid Pattern - Contact has an email address in an invalid format. For example, "johngmail.com", "jane@aol", or "ted@zylkercom".
- Empty Email - Contact's email address field is empty.
- Other Errors - Contacts categorized as miscellaneous and don’t fall into the above-mentioned categories.
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