Why are leads getting ignored in a journey?
When you are using an email component in your journey to send emails associated to a particular topic, certain leads might get ignored due to one of the following reasons:
No topic is assigned to those leads.
The topic associated with those leads are different from the topic associated with the email campaign.
To avoid this, associate the same topic to your leads you've used in the email campaign. Click here to learn how to associate topics to your leads.
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