Delete condition
When
a condition is deleted, the priorities of the remaining conditions will
be reordered, and future users will be assigned accordingly. The
existing users (assigned through conditional assignment) will have their
roles reassigned based on the updated priority, or will be disabled if
no other conditions apply to them.
Consider the following example: Amelia is a part of two groups (Managers and Employees) and gains access to Zoho Desk through the following conditions:
- All members of Managers get Admin access to the Finance Department.
- All members of Employees get Agent access to the Sales Department.
Based on condition priority, Amelia is made an Admin in both the Finance and Sales departments.
If the first condition is deleted, Amelia's role will be reassigned accordingly; she will be demoted from an Admin role to an Agent role. She'll also lose access to the Finance Department, as it was given through the first condition. She'll then only have Agent access to the Sales Department.
If the second (and only) condition is also deleted, she will lose access to Desk completely, and the app will be disabled for her.
To delete a condition:
- Sign in to the Zoho One, then tap Directory in the left navigation menu.
- Go to Applications.
- Go to the Conditional Assignment, and click the
icon next to the condition you need to delete.
- Click Delete, then click Yes, Delete.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Conditional Assignment - Overview
What is conditional assignment? Conditional Assignment removes the time-consuming task of assigning apps individually to users by automating it based on preset conditions. The conditions are triggered whenever confirmed users are added to or removed ...Assign apps using conditions
Sign in to Zoho One, then click Admin Panel in the left-menu. Go to Applications, then choose an app. Go to Conditional Assignment, then click Assign Group. Choose a group to apply the condition to, or click Everyone if you want to apply the ...Assign app to everyone
Sign in to Zoho One , then click Directory in the left menu. Go to Applications, then click the app you need to assign. Click Assign Users, then go to the Everyone tab. Configure the condition to apply to All Users, then set the application settings. ...Assign app to group
Sign in to Zoho One , then click Directory in the left menu. Go to Applications, then click the app you need to assign. Click Assign Users, then go to the Group tab. Find and select the group. Configure the condition to apply to All Users, then set ...Set up Zoho One
Sign up for Zoho One If you're new to Zoho, follow these steps: Go to Zoho One's homepage , then click START YOUR FREE TRIAL. Enter all the requested details, then click GET STARTED NOW. Go through the onboarding tour, choose a category to start ...
New to Zoho LandingPage?
Zoho LandingPage Resources