Call settings and preferences

The steps to configure call settings and preferences vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow.

Spaces UI

Unified UI

Spaces UI

Sign in to Zoho One, then click on the top-right corner.
Click on the bottom-right corner of your screen.
Choose Preferences.

Setting you status Offline will decline all incoming calls to your number. Callers will be sent to voicemail or receive the unavailable message, as per your incoming call configuration.
Choose either Browser or Custom Phone as required.

Browser: All the incoming and outgoing calls can only be made through your browser. If you choose this option, the voice data is transmitted over the internet via WebRTC. Ensure your browser supports this protocol.
Custom Phone: All the incoming and outgoing calls can only be made through your phone.

Click Save.

Unified UI

Sign in to Zoho One, then click Directory in the left navigation menu.
Click on the bottom-right corner of your screen.
Choose Preferences.

Setting you status Offline will decline all incoming calls to your number. Callers will be sent to voicemail or receive the unavailable message, as per your incoming call configuration.
Choose either Browser or Custom Phone as required.

Browser: All the incoming and outgoing calls can only be made through your browser. If you choose this option, the voice data is transmitted over the internet via WebRTC. Ensure your browser supports this protocol.
Custom Phone: All the incoming and outgoing calls can only be made through your phone.

Click Save.

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