Call settings and preferences

Sign in to Zoho One , then click Directory in the left menu.
Click the in the bottom-right corner of your screen.
Choose Preferences.

Note: Setting your status to Offline will decline all incoming calls to your number. Callers will be sent to voicemail or receive the unavailable message, as per your incoming call configuration.
Choose either Browser or Custom Phone as required.

Browser: All the incoming and outgoing calls can only be made through your browser. If you choose this option, the voice data is transmitted over the internet via WebRTC. Ensure your browser supports this protocol.
Custom Phone: All the incoming and outgoing calls can only be made through your phone.

Click Save.

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