orgName
: Specify your organization’s name. This will be available in Qntrl’s URL (
core.qntrl.com/blueprint
/
<orgName>/<module>).
requestorName
: Specify the name of the card requestor. You can choose the
Requestor
Form Field here. The ticket will be raised in Zoho Desk using the requestor's
name.
jobTitle
: Specify the title of the card to be posted as a ticket. You can choose the
Title
Form Field here.
jobID
: Choose the
Card ID
Form Field here. You can also specify the ID of the card. This will be available in the card URL (
core.qntrl.com/blueprint
/<org-name>/<job>/<jobID>).
deskOrgID
: Specify your Zoho Desk organization ID.
departmentID
: Specify the ID of the department in your Zoho Desk organization where the ticket is to be posted.
1.
Invoke Connections to authorize your Qntrl account.
Click the
+Connections
button in
Custom Functions
. A new tab will open in your browser.
Click
Add Connection
in the top-right corner.
Choose
Zoho Oauth
from the
Pick Your Service
tab.
Enter a
Connection Name
and choose the
Scopes
: 'Orchestly.job.ALL', 'Orchestly.user.ALL',
'Orchestly.attachment.ALL', 'Desk.contacts.READ', 'Desk.search.READ', 'Desk.contacts.CREATE', and 'Desk.tickets.ALL' to connect.
2.
After successful authentication, include the connection details in the response block of the custom function.
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