Business case 6: Delete associated cards from third-party applications (After Delete)
Automate deleting records in third party applications, such as Zoho Desk or SAP, once they are deleted in Qntrl using the 'After Delete' server script.
Business Scenario
Zylker uses Jira to track issues in their products and every bug filed in Qntrl via cards get filed in Jira too. If a partner or client wishes to delete the card in Qntrl, the associated issue must also be deleted from Jira automatically.
Solution
Server scripts can be used to trigger delete actions in third-party applications.
-
Create a server script to delete issues in Jira when cards are deleted from Qntrl.
-
Create a card and fill in the issue details to test the server script.
Sample Configuration
Step 1: Code server scripts
Create a new
server script
to delete an issue in Jira if the associated card is deleted in Qntrl.
-
Create a new server script and enter the name as 'Delete issue in Jira'.
-
Choose
Raise Issue
in the
Form
dropdown. We've used the previous use case's orchestration here. Learn more.
-
Choose
Job
as the
Execution Location
to execute the script.
-
Choose
After Delete
as the
Execution Trigger
to execute this script whenever the card page loads.
-
Copy paste the below script into your script editor and replace the parameter names.
-
You can use the ? icon at the top-right corner of the script editor to refer to parameter names.
-
Once the script is ready,
Publish
it.
- function afterDelete(){
- var globalVars = ZDK.Vars.getGlobalVariables();
- var job = current.Job;
- var jiraAuthBase64 = ZDK.Crypto.base64Encode(globalVars["JiraEmail"] + ":" + globalVars["JiraApiKey"]);
- var issueId = job.getVariable("JiraId");
- var url = "https://" + globalVars["JiraDomain"] + "/rest/api/3/issue/"+issueId;
- var headers = {
- 'Authorization': "Basic " + jiraAuthBase64,
- 'Accept': 'application/json',
- 'Content-Type': 'application/json'
- }
- console.log("url = " + url);
- var resp = ZDK.HTTP.request(
- url,
- "delete",
- headers,
- {},
- ""
- );
- console.log(JSON.stringify(resp));
- }
To get insights on Global variables used in this script, refer our previous server script business case.
Step 2: Delete card
When the orchestration and server script are ready, we can test the script by deleting a
card
from Raise Issue orchestration.
-
Navigate to
Cards
and click on the card.
-
Go to the top-right corner and click
icon.
-
Select
Delete
from the dropdown to delete the card from Qntrl.
Check if the associated issue in Jira also gets deleted.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Business case 2: Fetch data from third party websites using Server Scripts (Before Create)
We might sometimes want to fetch external data from other applications or websites like weather details, stock rates, or flight status related to the card, when we create a card. Server scripts can be used to fetch such data and display it in Qntrl. ...Business case 4: Set conditions for users to delete cards using Server Scripts (Before Delete)
Organizations provide permissions and privileges to various sections of staff according to their roles and profiles. In order to make sure that the data within Qntrl can only be deleted by the right personnel, organizations can implement complex ...Business case 3: Validate new data entered in cards using Server Scripts (Before Update)
Performing operations and coordinating with teams can be quite a herculean task. If the information given in the card details is changed to corrupt information later, it may create chaos and slow down task completion. This is why if a user is to make ...Business case 5: Transfer data to third-party applications (After create)
Today’s corporations use different software tools for different functions like inventory, payroll, utility, and so on. Server scripts allow organizations to fetch data from these third-party software or websites, and list the same in cards. ...Business case 3: Use client scripts to fetch data from third party applications or websites
While designing forms, we might sometimes want to display data from other websites or applications like stock rates, flight status, freight details, weather updates, and so on. To fetch such information from third party websites or applications and ...
New to Zoho LandingPage?
Zoho LandingPage Resources