Built-in Telephony in Zoho Recruit enables recruiters and hiring teams to make and receive phone calls directly within the Recruit application without relying on third-party telephony vendors. It lets users call candidates, clients, and contacts from their Recruit records, track call history, manage call flows, assign phone numbers, and monitor usage from one place.

It provides a unified communication experience that improves recruiter productivity, enhances candidate engagement, and gives teams visibility into calling activities as part of the overall hiring workflow.

Key Capabilities

1. Native Calling from Recruit Records
   Users can initiate calls with a single click from candidate/client records, eliminating manual dialing and helping recruiters stay focused on conversations rather than logistics.
2. Call Routing and Call Flows
   Incoming calls can be intelligently routed using call flows (workflows that determine how calls are handled) so that calls reach the right person or team based on rules you define. This improves responsiveness and ensures business continuity.
3. Call Tracking and History
   Every call, whether incoming, outgoing, or missed is logged in Recruit’s call history. Recruiters and admins can view, filter, or download call records to analyze interactions and measure engagement over time.
4. Call Recording and Storage
   Depending on plan and permissions, calls can be recorded and stored, enabling quality checks, compliance review, or team training.

How Built-in Telephony works

1. Built-in Telephony brings telephony functions directly into Zoho Recruit’s interface:
   
2. Phone Numbers: You can buy phone numbers in supported countries and assign them to your Recruit account.
   
3. Telephony Users and Groups: Recruit users who will make/receive calls are added as telephony users. Groups help route calls to multiple users.
   
4. Call Flows: Call flows define how incoming calls are handled—such as ring order, overflow actions, or voicemail.
   
5. Telephony Plan: Admins track calling credits and recording storage, purchase more credits, and review usage analytics.
   
6. These components work together to deliver a seamless calling experience that supports full inbound and outbound calling without separate telephony licenses or external systems.
   

 Availability 

Example Scenarios

Scenario: Interview Confirmation  

Scenario: Inbound Call Routing to Support Team

Telephony Plan Details

Credits help you purchase and maintain phone numbers, make and receive calls, and store recordings of these calls. All actions related to credits and storage can be taken in the Telephony Plan Details tab.

Credits  

1. An organization can have multiple phone numbers which are cumulatively managed using credits. 1 Credit equals $1 US. The cost of the credits will be converted into your local currency for the transaction. Purchased credits will be spent on:
   
2. Number maintenance (monthly): The organization will be charged in credits each month based on the number type and country.
   
3. Recording storage (monthly): Zoho provides 1000 minutes of free recording storage for each organization. If the limit is exceeded, new recordings will not be saved. To extend the recording storage, you can upgrade the telephony plan to one of the following:
   50,000 minutes: 25 credits/month
   200,000 minutes: 50 credits/month
4. 1,000,000 minutes: 75 credits/month
   
5. Call activity (usage-based): Credits will be debited from the wallet for both incoming and outgoing call activities. This charge for call activity is not debited monthly. It is based on call usage. You will need to recharge your wallet when the credits are low or choose to auto recharge whenever the available credits fall below a set amount.
   Note: Click here to view the call rates for built-in telephony.