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Tracker Management

Tracker management helps you manages all trackers in your organization.

Adding Trackers

  1. Open the Trackers module

  1. Click Add Tracker

  1. Enter tracker name

  1. Select the tracking type

    1. Always: RouteIQ Live Tracker periodically tracks the asset's location all the time and live tracks when requested.

    1. Scheduled: RouteIQ Live Tracker periodically tracks the asset's location within the assigned shift hours and live tracks when requested within the shift. 

  1. For scheduled tracking type, select a shift hours from the dropdown or create a new shift.

  1. Once the Tracker is added, the Activation Key needs to shared to the field agent or fleet operator, who then needs to activate the tracker by enter the key. Learn more about activating RIQ LT Agent.

Shifts

Creating Shifts

  1. Open the Trackers module

  1. Click Add Tracker

  1. Select tracking type as schedule

  1. Click shifts dropdown

  1. Click on Create

  1. Enter the shift name

  1. Select your timezone

  1. Select the days your want to track and the time you want to start and end the shift.

    1. Select "Same as everyday" if the shift starts and ends at the same time everyday.

  1. Select the days you don't want to track. ex - non-workings days like public holidays, vacation days etc.

    1. You can select the dates on the calendar or enter the dates in the field above and click "Add Dates".

Editing Shifts

  1. Open the Trackers module

  1. Click Add Tracker

  1. Select tracking type as schedule

  1. Click shifts dropdown

  1. Click Show All

  1. Hover over a shift hour and Click the three dot menu

  1. Click Edit

This will open the edit shift page where the shift can be edited.

Deleting Shifts

  1. Open the Trackers module

  1. Click Add Tracker

  1. Select tracking type as schedule

  1. Click shifts dropdown

  1. Click Show All

  1. Hover over the shift you want to delete and Click the three dot menu

  1. Click Delete

Viewing Trackers

All the trackers in your organization can be in a tabular form in the Tracker module.

Fields and the value store in them

Field Name

Value/Info Stored

Tracker name

Stores the enter tracker name

Tracker state

Stores the tracker's state like moving, idle, not reachable or misconfigured.

Tracking Status

Stores whether the tracker is within tracking schedule

Activation Status

Stores info the tracker has been activated by the field agent or operator

Device Name

Stores the device name in which the tracker has been acitvated

Platform

Store the platform of the device (Android or iOS)

Tracking

Redirects you to history or live tracking module for the tracker

Tracking Type

Store the tracking type of the tracker i.e. always or scheduled.

Shift Name

Store the name of shift during which RouteIQ Live Tracker can track the agent's location

Activation Key

Key which is used to activate RIQ LT Agent mobile app to track the location of the device.

Last State Updated Time

Store the last time when the tracker's state was updated

Last State Verified Time

Stores the last time when the tracker's state was verified by RouteIQ Live Tracker

Last Live Data Collected Time

Stores the last time live location data was collected

Last Periodic Data Collected Time

Stores the last time periodic location data was collected

 

Tracking Action

Buttons to start or stop live tracking

 

Editing Tracker

  1. Hover over a tracker and click the three dot menu

  1. Click Edit

  1. You can edit the tracker details here:

    1. Tracker Name

    1. Tracking Type

    1. Shift (if tracking type is scheduled)

Unlink Trackers

Unlinking a tracker deactivates the tracker RIQ LT Agent mobile app in the field agent or fleet operator's mobile phone and stops RouteIQ Live Tracker from tracking their location.

  1. Hover over a tracker and click the three dot menu

  1. Click Unlink

Delete Trackers

Deleting a tracker removes the configured tracker in RouteIQ Live Tracker and deactivates the RIQ LT Agent mobile app.

  1. Hover over a tracker and click the three dot menu

  1. Click Delete



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Updated: 11 months ago
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