Permissions Required for RIQ LT Agent Mobile App

Various permissions are required by the RIQ LT Agent App for proper tracking. Below table outlines the reason and steps to enable manually. By default the required permissions will be prompted in the mobile app automatically.

Refer this help document on how to download the app - https://help.zoho.com/portal/en/kb/routeiq-live-tracker/general/articles/riq-lt-agent

iOS:

Permission Needed	Reason	Steps to enable manually
Location Service (Always)	To track the device's location for live tracking (every 5 seconds) and periodic tracking (every 2 minutes)	Location Services Settings -> Privacy & Security -> Location Services -> On App Location Permission Settings -> RIQ LT Agent -> Location -> Always
Precise Location	Precise location data is needed to ensure the app can track the device's exact location.	Settings -> RIQ LT Agent -> Location -> Enable Precise Location
Notification	To start and stop live tracking and to inform the user of any changes in the tracker like tracking start and end, tracker configuration changes, and state update.	Settings -> RIQ LT Agent -> Notification -> Allow Notifications
Push Notification	To receive instruction from the server, like start and stop live tracking.	RIQ LT Agent app -> 3 dots -> Notifications -> Enable Push Notifications
Motion & Fitness	To reduce battery usage by stopping location tracking when the device is not moving.	Settings -> RIQ LT Agent -> Enable Motion & Fitness
Background app refresh	To get location data and send it to the server and to start and stop location tracking.	Settings -> Screen Time -> Content & Privacy Restrictions -> Background App Refresh -> Allow Settings -> General -> Background App Refresh -> Wifi & Mobile data Settings -> RIQ LT Agent -> Enable Background App Refresh

Android:

Permission Needed	Reason	Steps to enable manually
Location Service (All the time)	To track the device's location for live tracking (every 5 seconds) and periodic tracking (every 2 minutes)	1. Settings -> Location -> On 2 .Settings -> Apps -> RIQ LT Agent -> Permissions -> Location -> Allow all the time
Precise Location	Precise location data is needed to ensure the app can track the device's exact location.	Settings -> Apps -> RIQ LT Agent -> Permissions -> Location -> Enable Use precise location
Notification	To start and stop live tracking and to inform the user of any changes in the tracker, like tracking start and end, tracker configuration changes, and state update.	Settings -> Apps -> RIQ LT Agent -> Permissions -> Notifications -> Allow Notifications
Activity Recognition	To reduce battery usage by stopping location tracking when the device is not moving	Settings -> Apps -> RIQ LT Agent -> Permissions -> Physical activity -> Allow
Battery Optimization & Battery Saver	To make sure the device is tracking properly when the device is moving. If the battery optimization or saver is on location, data will be irregular	The steps varies for each manufacturer. We have outlined few in the below table.

Android - How to disable Battery Optimisation for RIQ LT Agent App:

Manufacturer	Android 13
Samsung	Go to "Settings" -> "Battery". Select "Background usage limits". Select "Never sleeping apps". Tap "+" icon at the top right corner. Add "RIQ LT Agent". OR Go to "Settings" -> "Apps" -> "RIQ LT Agent". Select "Battery". Select "Unrestricted".
Google Pixel	Go to "Settings" -> "Apps & notifications" Tap on "Advanced" Tap on "Special app access" Tap on "Battery optimization" OR Go to "Settings" -> "RIQ LT Agent". Tap "Battery" or "App Battery Usage". Select "Unrestricted".
OnePlus	Step 1 Go to "Settings" -> "RIQ LT Agent". Select "Battery usage". Enable "Allow foreground activity". Enable "Allow background activity". Enable "Allow auto-launch". Step 2 Go to "Settings" -> "Battery". Select "More settings". Select "Optimise battery use". Select "RIQ LT Agent". And Tap "Don't optimize".

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