Record Credits Add on | Help | RouteIQ for Zoho CRM

Record Credits add-on

A record credit is a token that is exchanged for an attempt to convert an address into GPS coordinates.

Scope of Record Credits in an Organization

Record credits are centralized for an organization. Addition and deduction takes place at the organization level.


The conversion of an address into GPS coordinates is also centralized, and is common for every RouteIQ user across the organization.


A user integrates a record with RouteIQ and the address is converted into GPS coordinates for which a record credit is charged.

This converted GPS coordinate is referred to when any user with access to the record in Zoho CRM tries to visualize it on RouteIQ.


You can purchase more record credits from

Adding of Free Record Credits

In the monthly plan, 1,000 free record credits per user license are added every month.



An organization has six users of RouteIQ.

At the beginning of the month 6 x 1,000, totalling 6,000 free record credits, are provided to the organization.


In the yearly plan, 12,000 free record credits per user license are added upfront.


Let us say  in an organization, there are 6 users of RouteIQ.

Then, at the beginning of the year 6 x 12,000 which is 72,000 free record credits are provided to the organization.

Purchasing Additional Record Credits

To check the available record credits, follow these steps:
  1. Click the gear icon in the top-right corner to open the settings menu.


  1. Check the availability of record credits under Subscription. If record credits have been exhausted, you can click on manage and buy more record credits.


Deducting Record Credits

A record credit is charged when a record is integrated for the first time with RouteIQ, or when the address of a record is modified in Zoho CRM. 

To reduce record credit consumption, you can choose view based integration using which you can integrate only the necessary records. 

Record Credit Required Calculator

Enter the details in the calculator:
  1. Record to be visualized on the map or plan routes
  2. No. of RouteIQ user licenses

Validity of Converted Addresses

The conversion of an address to a GPS coordinate is valid for 3 months. After the three months, if the address is needed in the form of GPS coordinates, record credit will be charged for another conversion.

Validity of Record Credits

Record credits must be used within 12 months of purchase, after which they expire.

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