Record Credits Add on | Help | RouteIQ for Zoho CRM

Record Credits add-on

A record credit is a token that is exchanged for an attempt to convert an address into GPS coordinates.

Adding of Free Record Credits

In the monthly plan, 1,000 free record credits per user license are added every month.


In the yearly plan, 12,000 free record credits per user license are added upfront. 


An organization has six users of RouteIQ.

For the monthly plan:

At the beginning of each month 6000 (6 x 1,000) free record credits are added. Over a year, 72,000 (6,000*12) record credits are added.

For the yearly plan:

At the beginning of each year 72,000 (6 x 12,000) free record credits are added. 

Purchasing Additional Record Credits

To check the available record credits, follow these steps:
  1. Click the gear icon in the top-right corner to open the settings menu.


  1. Check the availability of record credits under Subscription. If record credits have been exhausted, you can click on manage and buy more record credits.


Deducting Record Credits

A record credit is charged when a record is integrated for the first time with RouteIQ, or when the address of a record is modified in Zoho CRM. 

A admin integrates the Leads in Zoho CRM containing 100 records with RouteIQ. After the integration is completed, the process of converting address into GPS coordinates is started. For each attempt of converting the address into GPS coordinate, a record credit is charged.

The converted GPS coordinate is used when a user views the record on the map in RouteIQ

To reduce record credit consumption, you can choose view based integration using which you can integrate only the necessary records. 

Record Credit Required Calculator

Enter the details in the calculator:
  1. Record to be visualized on the map or plan routes
  2. No. of RouteIQ user licenses

Scope of Record Credits in an Organization

Record credits are centralized for an organization. Addition and deduction takes place at the organization level.


The conversion of an address into GPS coordinates is also centralized, and can be access by all RouteIQ user across the organization.

Validity of Converted Addresses

The conversion of an address to a GPS coordinate is valid for 3 months. After the three months, if the address is needed in the form of GPS coordinates, record credit will be charged for another conversion.

Validity of Record Credits

Record credits must be used within 12 months of purchase, after which they expire.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series

                                            • Digest

                                            • Functions

                                            • Meetups

                                            • Kbase

                                            • Resources

                                            • Glossary

                                            • Desk Marketplace

                                            • MVP Corner

                                            • Word of the Day

                                              Zoho Marketing Automation

                                                Zoho Sheet Resources


                                                    Zoho Forms Resources

                                                      Secure your business
                                                      communication with Zoho Mail

                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times

                                                        Carry your calendar with you
                                                        Anytime, anywhere

                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now

                                                                        Zoho TeamInbox Resources

                                                                                Zoho DataPrep Resources

                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW

                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now

                                                                                                        • Related Articles

                                                                                                        • Pricing

                                                                                                          RouteIQ is available in 2 plans: Standard Plan Professional Plan You can either choose to pay monthly or yearly. We also provide a 15 day free trial to tryout our product. The Record Credits add-on is also available, which can be purchased based on ...
                                                                                                        • Visualizing Zoho CRM modules and views - Mobile

                                                                                                          Map visualization provides a visual alternative to a simple list view for your Zoho CRM modules and views. It enables you to visualize your CRM data on an interactive map and filter them based on specific criteria. Modules There are two types of ...
                                                                                                        • Non-Mappable Records

                                                                                                          A non-mappable record is a record whose address cannot be located on the map. Viewing Non-mappable records Click on Non-mappable link to view more details about them. There are 4 reasons why the records are non-mappable and its corresponding action. ...
                                                                                                        • Integrate RouteIQ with Zoho CRM

                                                                                                          Integrating RouteIQ with Zoho CRM, is the process of connecting the modules and views of Zoho CRM with RouteIQ. After integration, you can visualize your prospects on a map and plan routes to visit them. Scenarios for Integration: Setting up RouteIQ ...
                                                                                                        • Selecting Records - Mobile

                                                                                                          There are a few different ways to select pins/records in RouteIQ. Select from list view Select using Lasso Select all pins   Selecting from the list   Long-press the desired record to select it. You can create a new route with the selected records or ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace



                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                                              Zoho Show Resources