Voice, Video, Screen share FAQ - Zoho ShowTime

ShowTime Voice, Video and Screen share

1. Where can I use ShowTime Voice and Video?

ShowTime allows you to broadcast your voice, video and slides/screen to your attendees in locations across the globe.

2. Can I record my training session and publish it as a broadcast later?

Yes, you can use the On Demand session feature for this. 

3. Can my attendees see me?

Yes, they can see you during the remote session.

4. Can I hear and see my attendees?

Yes, you can hear your attendees but not see them.

5. Can I share my screen during the session?

Yes. You can share your screen with your attendees in remote session.

6. Can my audience register prior to the session?

Yes. If the trainer has enabled registration for the particular session then attendees will be redirected to a Registration page. After the registration they will be redirected to the session details page.

Basic Requirements:
1. Browsers supported: Firefox, Opera, and Google Chrome.
2. Access to camera and microphone is required. A strong connection to high-speed internet is recommended for best performance.

7. How do I launch ShowTime Voice?

  • Click the Create Session button in the upper right corner of the Session page.
  • Enter the name and description of your session in the pop-up window.
  • Select Remote as type and click Create. Select the presentation you wish to share, then click the green Launch button in the upper right corner of the screen to generate a URL for your broadcast. Your trainees will be able to join the session by navigating to that link.
  • To share your screen with your attendees, directly click the Launch button and choose Screen share.
  • Click Start Broadcast when you're ready to begin.
  • For more information about how to deliver a remote session, click here.

8. Can I enable and disable audio, video during my session?

Yes. You can enable and disable audio/video at any time throughout the session. Click the Microphone/Video icon above the bottom-right corner of your slide to enable and mute audio/video during your session. Your attendees will not be able to enable audio unless you do. Audio is enabled by default at the beginning of your broadcast.

9. Can I ask additional attendees to join me during my broadcast?

Yes. Copy and paste the link from the Invite your audience tab and send it to those you'd like to invite.

10. Can my attendees ask questions during the session?

Yes. attendees members can click the Questions tab on the right side of the screen and type their inquiry in the text box. You will be notified when questions are sent.

11. Can my attendees view the other members who are participating on the session?

Participants cannot see each other, but they can communicate with others via questions, chat, open mic etc. 

12. Can my attendees interact with me?

The Chat function allows you and your attendees to exchange messages with each other during your remote session. Participants can click the Chat tab on the left side of the screen to start or join in a group conversation, enter a message in the text box, and press Enter or click Send. The tab shows the conversation, the name of the sender, and the time the question was raised. 
Note: Your trainees need to be signed in to exchange messages. There's a group chat available for the audience to interact with the trainers and among themselves.

13. What happens when I don't share a presentation or screen? What will my attendees see?

Your attendees will view a blank screen but they will be able to hear and see you. You can conduct polls, they can pose questions and they can request access to talk.

14. Does ShowTime work default on all browsers?

ShowTime works default on Firefox browser. In order, for the screen share to work on Chrome browser one needs to download the screenshare extension.

15. Can I share my presentation and share my screen simultaneously with my attendees during the session?

No. You can share either a presentation or your screen to your attendees during the session.

16. How does open mic work? How should my attendees use it?

Open mic lets the remote attendees to voice their opinions. To raise a request to talk, ask your attendees to hover on the Mic icon on the left-hand panel. When the trainer approves the request they will be able to talk. Only one attendee can talk at a time. When another attendee's mic access is approved, this will revoke the permission granted to previous attendee.

17. What are the benefits of using an open mic?

This lets you communicate with your remote attendees. The sessions become more conversational and engaged.

18. How many attendees can talk at a time?

Only one attendee can talk at a time in the Open mic feature.

19. An attendee is talking, what happens if another attendee raises a request to talk?

In an Open mic, when the request of the other attendee is accepted, this will revoke the permission granted to the earlier attendee. This means only one attendee can talk at a time. 

20. How to enable screen sharing in Mac OS 10.15 Catalina?

If you use Mac OS Catalina 10.15, you need to enable screen sharing permissions on your Mac before you try to share your screen with training attendees. If this permission is unchecked, you will not be able to share the screen during training sessions.

Enable screen sharing on Mac OS 10.15 Catalina:

1. Go to System Preferences.
2. Select Security and Privacy.

3. Under Privacy, click Screen recording.

4.  In the Screen Recording section click the box next to Google Chrome to allow screen sharing for your ShowTime training sessions. You may need to click the unlock icon in the bottom-left.

3. Click Quit Now. Please note that you will not be able to screen share until you quit and restart the browser.

4. Rejoin your training session and you'll be able to screen share now.

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