Zoho Survey is an all-in-one tool for all your survey requirements, from feedback to polls. With Zoho Survey's extensive question types and templates, you can ask the right questions to your audience and turn data into decisions.

Harnessing feedback is crucial for driving growth and enhancing decision-making. Zoho Survey offers a powerful and user-friendly platform that simplifies the process of collecting insights from your audience, whether they are customers, employees, or stakeholders. With customizable templates and advanced analytics, Zoho Survey enables you to design effective surveys that uncover valuable trends and insights. By utilizing this platform, you can ensure that every voice is heard, helping you make informed decisions that foster engagement and promote continuous improvement within your organization.

  

Zoho Survey is designed for a diverse range of users, making it an invaluable tool for anyone seeking to gather insights and feedback. From small businesses looking to understand customer preferences to large enterprises aiming to enhance employee engagement, Zoho Survey caters to various needs. Educators can use this tool to assess student satisfaction, while non-profit organizations can gather community input for their initiatives. Whether you're a marketer, researcher, team leader, or educator, Zoho Survey provides the flexibility and features necessary to create tailored surveys that drive informed decision-making and foster meaningful connections.

 

Creating an effective survey is crucial for gathering meaningful insights and driving actionable results. In the "Build the Perfect Survey" section, we’ll guide you through the key features to craft surveys that engage respondents and yield valuable data. Whether you’re aiming to understand customer satisfaction, assess employee feedback, or conduct market research, mastering the art of survey creation will ensure you gather the insights you need for informed decision-making.

Diverse Question Types: With Zoho Survey's Question builder, utilize more than 30 different question formats to craft the ideal questions for your users.

Extensive Template Library: If you're looking for some inspiration to get started, Zoho Survey has 250 predesigned survey templates from diverse fields to help you!

Innovative Bulk Question Builder: You can use the built-in Bulk Question builder to easily copy and paste questions in your surveys. It allows you to add multiple questions at once instead of entering them individually, saving time and effort

Simple Import Survey:With the Import Surveys feature, there's no reason to create a questionnaire from scratch if you have already saved your questions as a file.

Customize each Question: At Zoho Survey, multiple customizable options are available for each question to meet specific requirements of the survey. For example, you can randomize the order of questions, move them across pages, add question hints, and perform detailed adjustments depending on the question type, among various other options.

Introduction Page: On the Introduction page, give your attendees a clear overview of the survey’s purpose and what it aims to achieve. This helps set expectations and ensures that participants understand the context and relevance of the survey.

Engaging Themes: Design and tailor themes to align with your brand identity, making it simpler for respondents to associate the survey with your organization. This approach not only enhances brand recognition, but also provides a consistent and engaging experience for participants.

Apply Logic & Branching: Route your respondents to the right questions using logical conditions for getting accurate insights. For each question type, Zoho Survey provides options for display logic and answer logic, helping you to branch the questionnaire according to the responses.

Enable Complex Logic: You can incorporate short code snippets as custom scripts when you need to implement complex logic that goes beyond the capabilities of the built-in conditions. This allows for greater flexibility and precision in handling specific requirements. 

Multilingual Surveys: Have customers from Denmark to Dubai? Let them take the survey in their own language by creating multilingual surveys in more than 135 languages.

Save & Continue: Let your respondents take a break while taking long surveys by providing a Save & Continue Later option.

Survey Timer:You can create time-bound survey forms using Zoho Survey's built-in timer feature. Implementing a timer can enhance focus and responsiveness among attendees, which may lead to improved data quality. Additionally, using a timer helps standardize the survey experience for all respondents, making it easier to analyze results without significant variations in response times. This approach not only streamlines the process, but also contributes to more reliable insights.

Merge Docs: Automatically attach documents like certificates, letters, or custom files to your survey responses after submission with the Merge Doc feature in Settings. This is especially useful for scenarios such as sharing participation certificates after collecting feedback from a training program or providing acknowledgment letters to respondents in market research.

File Upload: With Zoho Survey's simple file upload question, upload diverse file types, and easily collect data in different formats like doc, image, or video.

Preview Survey: Get a first-hand experience of how your survey will feel to the respondent before distributing it.

Social Media Preview Content: Customize the content of the social media preview of your survey before posting it to grab the attention of respondents and boost response rates.

Terms & Conditions: Ensure attendees attempting important and sensitive surveys are bound by your organization's policies by implementing the Terms & Conditions feature in Zoho Survey.

Survey Branding: With Zoho Survey's branding suite, you can present your survey as uniquely yours by incorporating logos, banners, tag-lines, headers, footers, and more. This customization enhances brand identity and makes your survey more engaging for attendees.

Security & Compliance : Zoho Survey provides top-level security and compliance with a comprehensive range of features, including password protection, CAPTCHA, IP address restrictions, hashing, and limits on responses like single survey per person, among many other options. Among compliance there are HIPPAA and GDPR. These measures ensure that your data remains safe and secure, while collecting valuable insights.

Collaboration:Zoho Survey offers various collaboration features, including Share Survey, Send, Copy, and Transfer Survey, enabling multiple collaboration options. Additionally, collaborators can also use the Review Comments feature to add suggestions and comments directly on the survey template.

Once you’ve crafted the perfect survey, it’s time to share it with your audience. In this section, we’ll walk you through the essential steps to deploy your survey effectively and maximize responses. From selecting the right distribution channels to setting an optimal launch date, this will ensure your survey reaches the right people at the right time.

Flexible Distribution: Utilize various sharing options to distribute your surveys effectively with a respondent-centric approach. Leverage social media, email, SMS, QR codes, and targeted campaigns to align with your business needs. This versatility allows you to reach a broader audience and engage participants in the way that suits them best, enhancing response rates and data quality.

Responsive Design:Introduce surveys that adapt to the screen layout of the audience's devices—whether they are using a desktop, tablet, or smartphone.

Offline Mode: You can conduct field surveys in areas with limited internet access using offline mode. For example, if you're gathering responses from trade show participants in a remote location, you can administer the survey offline during the event. Once you regain internet access, you can easily sync the collected responses. This approach ensures you can gather valuable data without being hindered by connectivity issues.

Buy Responses: Can't find your target audience for a crucial market research? Use the Buy Responses feature.

Set Collectors: Use collectors to give your attendees unique links that direct them to the same survey. You can use collectors to create distinct response streams and track them effectively. For example, if you distribute a survey on Facebook, Instagram, and LinkedIn, collectors allow you to analyze the responses from each platform separately.

Quota: Quotas allow you to restrict the number of responses your survey can gather, either for each collector or for the entire survey. You can set a numerical limit for the quota and specify an action to take once that limit is reached. We provide a wide variety of Quotas, such as Survey Quota, Collector Quota, and Conditional Quota 

Restrictions: Implement restrictions ranging from passwords to IP addresses, and set multiple levels of controls based on your requirement and target audience.

Send Response Copies: Share a copy of an attendee's responses as a PDF with the Send Response Copies feature, allowing them to receive a formal record of their submissions. These responses can even be sent to another person who might benefit from reviewing the submission of the attendees.

Pop Up Survey: Grab the attention of webpage visitors and collect instant feedback with pop-up surveys.

Inline Email: Enhance your response rate by sharing a quick one-question survey via Inline email for fast engagement.

Email Reminders: Configure one-time or recurring invitations for each survey distributed via email to ensure participants complete the survey and provide sufficient responses for reliable insights. In addition, you can configure Reminders once an email is scheduled to increase response rate, receive timely feedback, and reduce drop-off count.

 

Simply collecting feedback isn’t enough. We need to analyze it effectively to uncover actionable insights. In this section, we will explore techniques and tools that allow you to delve into your survey results and extract meaningful conclusions. From analyzing trends and patterns to segmenting responses for a more nuanced view, this will equip you with the knowledge to interpret data with confidence. By understanding the underlying motivations and sentiments of your audience, you can make informed decisions that drive growth and enhance engagement!

Dashboard: With the dashboard, you can get a comprehensive bird's-eye view of your survey's performance. It provides you with real-time insights of your product performance, helping you track key metrics, analyze trends, and make data-driven decisions.

Report Summary: Gain a comprehensive overview of all survey responses with our summary reports. These reports present the data through detailed charts and tables, which can be fully customized to meet your needs.

View Individual Responses: Examine each response in detail starting from the response ID to minuscule details like the time taken to complete the survey.

Filter:Slice and dice each response received to gain granular insights by creating filters containing a range of customization options.

Custom Reports: Create custom reports to generate insights that suit your research.

Trend Analysis: Compare the performance of your data over time with trend reports.

Cross Tabulation: Generate cross-tab reports to compare responses across categories and facilitate data segmentation. It can provide better visualization of variables across categories and help analyse variable relationships leading to informed decision-making.

Sharing & Collaboration: Share your survey reports across seamlessly while managing the level of access.

Report Extraction: Compile the survey data and export the responses in various formats. You can then easily distribute these documents to your team, ensuring that everyone stays informed and can collaborate effectively.

 

Enhance your survey capabilities using a wide array of integrations available in Zoho Survey. The integrations available range from CRM, collaboration tools, marketing automation, analytics, and integrated survey feedback.  See how integrations can boost your productivity by looking through our range of integration possibilities.

Using Zoho Survey's API integration, send surveys whenever an event takes place, be it after a customer visits your store, for the participants at the end of a concert, or an onboarding survey when an employee joins your organization.

If an integration for your service is unavailable, Zoho Survey offers its own web-hook feature to push data across applications. Similar to traditional integrations, webhooks can be utilized for a wide range of applications, allowing for seamless data transfer and real-time updates between systems. This flexibility ensures that you can maintain efficient workflows and stay connected, even without direct integrations.

Department Management: A single Zoho Survey account can meet all an organization's survey form needs through our Department Management feature. You can create and assign multiple portals or departments based on your organizational hierarchy. This structure ensures that surveys created under each department are specifically grouped, preventing any mixing of survey data. This streamlined approach enhances data organization and makes it easier to manage and analyze responses across different areas of the organization.

User Roles & Permissions :As an extensive tool with a vast array of features, Zoho Survey's capabilities can be delegated with the right level of permission to specific roles. You also have the freedom to create custom roles based on your specific business use cases and specific business processes.

 

Domain management can be a pain point for enterprises that require multiple domains for their functioning. Zoho Survey simplifies this process, allowing you to manage multiple domains for surveys with ease and efficiency.

 

Add email addresses and distribute surveys according to your preference. You can add a common generic email address as the sender email, and use the rest for specific regions or domains.

Host your survey in your own domain and stamp your authenticity. Using white label, you can remove Zoho Survey's trade marks and publish surveys as your own.

Zoho Survey’s mobile app, available for both iOS and Android, allows you to create survey forms and collect data on the go. The app lets you access and modify your online survey forms, review responses, and generate reports. Additionally, Zoho Survey offers specialized offline survey apps that let users gather data even without an internet connection.

 

Check out our pricing plans to decide which suits your organization better. Zoho Survey has five plans, starting with the Free plan followed by Basic, Plus, Pro and Enterprise. Each plan is curated with a unique set of features concurrent with its pricing to cater to different organizations based on their requirements and features.

Whether you're seeking to understand customer preferences, evaluate employee satisfaction, or conduct market research, our intuitive features ensure that your survey stands out. Start unlocking valuable insights today and make informed decisions for your organization.