Emergency Access | Break-Glass Account | Zoho Vault

Emergency Access - Break-Glass Account

(Available in Professional and Enterprise Editions)


Enterprise passwords are mission-critical for companies of all sizes and types, so they need to be available around the clock to tackle potential crises. If a user with access to critical passwords is unavailable to share them with you (for example, on a vacation), the productivity of your entire enterprise could be affected. Zoho Vault bails you out in such moments by allowing super admins to nominate themselves or specific users as emergency contacts. These emergency contacts can temporarily access all enterprise passwords in Zoho Vault. 

Configuring emergency access

  1. Select Settings, then click Emergency access under the User Configurations section.



  2. Click Add Emergency Contact.
  3. Set the validity of the emergency access for the emergency contact, then click Add contacts. The user's emergency session will end after this specified time limit.



Note: A new emergency contact can declare an emergency only after 24 hours of being added as an emergency contact. 

How to declare an emergency?

An emergency contact can declare an emergency as follows:

  1. Select Settings, then click Emergency access from the User Configurations section.
  2. Select Declare Emergency.



  3. Enter a valid reason for declaring the emergency, then click Declare Emergency.


The emergency contact can view all the enterprise passwords in the organization for the time period specified during configuration. All users in the organization will be notified through email when an emergency is declared.

Terminating an invalid emergency access

Super admins can forcefully end an emergency access, as well as remove the corresponding user from emergency access contact list if their reason for declaring an emergency is found to be invalid. As a super-admin, you can:

  1. Select Settings, then click Emergency access from the User Configurations section.
  2. Select the Emergency declared next to the contact that declared an emergency



  3. Click End emergency.



  4. If you wish to delete an emergency contact, select Settings, click Emergency access from the User Configurations section, select the Emergency contact, then click Delete.

Need more help? Take a look at some of the commonly asked questions.​

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com



                              




                            

                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now


                                                    Zoho SalesIQ Resources



                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now











                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources