How To Add Comment, Reply, Resolve & Follow Comments?

How To Add Comment, Reply, Resolve & Follow Comments?

Overview

Zoho Writer's Comments feature empowers seamless collaboration by allowing users to insert, reply to, and manage feedback directly in documents. You can:
  1. Insert comments tied to specific text selections for focused discussions.
  2. Reply or "Like" comments to engage with feedback without clutter.
  3. Use @mentions to tag collaborators or invite external reviewers—automated email notifications ensure they stay informed. 
  4. Filter comments by author to prioritize and manage feedback efficiently in documents with multiple reviewers.
  5. Resolve or delete comments—resolving fades the highlight and marks completion, while deleting removes the comment entirely. 

Steps

You can add comments while collaborating on a document to share feedback and help your team resolve issues faster..

To add a comment:

  1. Select the text you want to comment on.

  2. Click the Comment icon in the pinnable tool palette, or go to More > Insert tab > Comment.

  3. Type your comment in the box and click Add. The comment will appear in the document.

Insert comments

To reply to a comment:

  • Click Reply below the comment, type your response, and press Enter.

To Resolve/delete a comment

Once addressed, comments can be resolved or deleted. Resolving fades the highlight but keeps the comment, while deleting removes it permanently. To resolve/delete a comment,

  1. Hover your mouse on the comment to view additional options. Click Resolve. A green tick appears at the corner of the comment, and it is marked as resolved.
  2. To delete the comment, hover your mouse on the comment and click the Delete icon.


Tag a Person in Comments

When multiple collaborators are working on a document, you can use the @mention feature to tag a collaborator directly or invite people outside the document to share their feedback.

  1. Select a text, phrase, or sentence to which you want to add the comment. 
  2. Either click the Insert Comment icon in the tool pallet or right-click on the text and click Add Comment from the menu.
  3. In the comment box, type @ and the name of the user you want to call upon. Select the appropriate user from the list displayed, and continue adding your comment. The person you have tagged will be notified via email and will be able to view the document using the link shared in the mail.

Direct comments

To Filter Comments

When multiple authors review a document, comments and changes can pile up. You can prioritize by filtering feedback from a specific author and address their inputs first before moving to others.

To filter comment/changes,

  1. Click the Review button at the top of your document to switch to Review mode. A right pane is displayed with the edits made to the document.
  2. Click the icon in the Comments and Changes tab, and click Filter by author > Author name.

Filter comments

To Follow comments

Follow comments in Zoho Writer to receive notifications for replies to the given comment and stay updated on ongoing discussions.



You will now receive email notification whenever there's a comment added. 

Enable Email notifications

1. Go to Review mode and click on Email Notification Settings from the top panel of the editor.




2. Turn on notifications for comment activities in the document and choose from the available options.
To receive alerts only for replies to your own comments, select Notify me of all activities in the comments I’ve participated in. You can also make your selection the default for all future documents by checking Set as default for all new documents.


Troubleshooting:

Problem :  How to add images (screenshots) to my review comments?
Solution :  Adding screenshots in review comment is not available in Writer. We have this in our roadmap.

Related Articles / Videos

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now









                                                                                                                            • Related Articles

                                                                                                                            • How to Pause and Resume Collaboration in Zoho Writer

                                                                                                                              Overview Zoho Writer offers flexible document control to streamline review workflows. As the document owner, you can pause collaboration at any time to stop further edits and temporarily lock the document. When you’re ready for the next round of ...
                                                                                                                            • How to Lock Specific Sections in Zoho Writer for Protected Collaboration?

                                                                                                                              Overview Zoho Writer allows you to lock specific sections of a document so collaborators can only edit the areas you permit. This helps protect important content while still enabling teamwork on other parts of the document. Owners can unlock sections ...
                                                                                                                            • Zoho Writer Automation Add-On: Payments & Billing FAQ

                                                                                                                              1. Who can control the payment admin options? All integrated service (Zoho CRM, People, Recruit, Projects, Qntrl, WorkDrive) admin users can manage the Writer Add-Ons subscription and add/remove custom billing admins. Custom billing admins can only ...
                                                                                                                            • How to add annotations to images in Writer?

                                                                                                                              Annotations in Writer let you circle objects, highlight areas, add comments, and even insert criticality tags to images. Here's how to do it: 1. Select the image to be annotated. 2. From the left side of the image, select Annotate Image. 3. You will ...
                                                                                                                            • Zoho Writer Automation Add-On: How to purchase Writer Automation Credits

                                                                                                                              Admin users can purchase the add-on by following the below steps: 1. Click on your User profile at the top right corner of the editor. If you're using Writer from any other integrated Zoho service (ZohoCRM, People, Recruit, Projects or Qntrl), then ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources