Why is there an error while trying to download a document?

Why is there an error while trying to download a document?

If you have received the below-mentioned message, it means that you are restricted from downloading the document. 












You can try the below steps to solve the issue: 

#1 If you are a user in an Organization, please check with your administrator to find out if the Export option is disabled for all Users.

#2 If you are the administrator, please make sure you have enabled the Export option in your admin settings. 

Admin settings:



















If the issue still persists, please send us an email at support@zohowriter.com. If you're from EU region, contact us at: support@eu.zohowriter.com.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Why do some images disappear after converting the document to docx or PDF?

                                                                                                                          Zoho Writer outlines four primary causes and remedies for missing images in exported documents: Image Size Is Too Large If the inserted image exceeds 10 MB, it will not appear in the PDF export. Solution: Resize or compress the image so it's under 10 ...
                                                                                                                        • "Ctrl + Shift + U" shortcut is not working in Linux.

                                                                                                                          This issue might occur due to the keyboard input method system changes in Linux. However, "Ctrl + Shift + U"  shortcut works in Ubuntu 18.04.3 LTS with "XIM" keyboard input method system. You need to change to this keyboard input method for the ...
                                                                                                                        • Import PDF for editing as Zoho Writer Document

                                                                                                                          When you import a PDF inside Zoho Writer, it is converted into a regular Writer document allowing you to directly add, edit and format its content just like any Writer or Word document. For detailed steps on how to edit a Writer document, refer to ...
                                                                                                                        • How to delete a document in Writer?

                                                                                                                          To delete a document in Writer, follow the below steps: 1. Go to File > Move to Trash. 2. In the pop-up that appears, click on Move to Trash. You can restore the deleted document by going to Writer Home > Trash. Now click on the document you want to ...
                                                                                                                        • Getting started with document merge in Zoho Writer

                                                                                                                          Overview Template-based document generation in Zoho Writer allows you to automate the creation of personalized documents by connecting pre-designed templates with structured data sources such as spreadsheets, forms, CRMs, or APIs. Each template ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources