Testing an Action

Testing an Action


To ensure that your action doesn't have any functional issues, you may have to test your action before deploying it to production. In addition to that, you can also verify the user experience and ensure that it works as you have configured.

To test your action before deploying it, use the sample chat window on the right-side panel of the Edit Functions page. This sample chat window would look similar to the actual chat window of your bot in the production.

Using this, you can test only the current action. If the given invoking sentence is irrelevant to the current action, the bot wouldn't be able to understand it and would reply the same. Even the other actions of this skill will not work here.


Override Session Data 

If your functions use the sessionData argument in its logic, then you can test your action with different sets of mock session data using the Override Session Data option. For instance, if you have written any code logic specific to the mobile client, you can set the apt session data values and mock how the logic would work, if the bot is being accessed from an actual mobile client in production.

Click on the Override Session Data option and provide apt values to the attributes. Upon saving, the configured values will be passed to the sessionData argument from the next conversation.



    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION











                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Defining an Action

                                                                                                            Adding a New Action To add a new Action to a Skill, follow the steps as given below. In the Skill's details page, under the ACTIONS tab, click the + ADD ACTION option. The Create New Action page appears. Give a meaningful name for the action. Based ...
                                                                                                          • Action Followups

                                                                                                            Action Followups defines what the bot should recommend the user after executing an action, in order to engage the user further in conversation. The bot can display a list of suggestions or ask if it can invoke another action, that might be ...
                                                                                                          • Action Execution function

                                                                                                            The Execution function is the endpoint to an action execution. It defines the fulfillment of an action. This does the actual execution of the action and gives a final success (or failure) message to the user, as a result of the completion of an ...
                                                                                                          • FAQ - Actions

                                                                                                            What is an action? An action is a single ability or a task that the bot performs when you give an instruction as a part of your conversation. For example, you can ask the bot to fetch your appointments for the day or ask it to schedule a meeting to ...
                                                                                                          • Model & Flow of Actions

                                                                                                            An Action of a Zia bot is characterized by its Sample sentences, Params and Functions. Params Params are the input data that are required to fulfill or execute an action. If we consider the execution of an action analogous to filling a form, then the ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources