Benefits

1. You can have an informal discussion with participants.
   
2. You can quickly communicate updates, requests, and other vital ideas related to the item.
   
3. You can create multiple chat groups with conversations specific to a particular module.

You can create up to 100 chat groups in each module.

Create a chat group in for an item

1. Navigate to the details page of that item.
   
   
2. Click the chat icon that is available on the right-side menu bar. The Create Chat Group window will appear.
   
3. Edit the group name. The item name will be the default group name.
   Note: Group name can be up to 250 characters.
4. Select participants based on User Type, Profiles, or Roles.
   
5. Click the Create button. The chat group is created and listed. Access this group to start a conversation.

1. Click the +Chat Group button to create another group.
   
2. You can access the chat groups from cliq.zoho.com as well.

Edit chat group

1. Navigate to the Group Chat window of the required item (or release, sprint, or board).
   
2. Hover over the group chat name. The Edit link will appear.
   
3. Click Edit.
   
4. Add or remove participants.
   
5. Click the Update button. The changes will be saved.

Delete chat group

1. Navigate to the Group Chat window of the required item (or release, sprint, or board).
   
2. Hover over the group chat name. The Delete link will appear.
   
3. Click Delete. A confirmation pop-up will appear.
   
4. Click the Delete button. The group will be deleted along with the chat transcripts.