To implement SSO(Single sign on) for help desk in Blazor server web application.
Hi, I have created a web application in Blazor(server) and have authenticated user using identity. I want that the user who have signed in into my application, can access the helpdesk with no need to provide login credentials again for zoho. Can you provide
Can you add Account Name to general ticket view?
Hello I was wondering if it is possible to add the field "Account Name" as a drop-down menu (see screenshot below) instead of having to click on the pen-icon and edit the ticket? Thank you.
Share tickets to specific agents
At the moment it is only possible to share a ticket with another department and not only with a specific agent. In some ticket there is a need to involve a specialist agent to help solve them but they shouldn't see any other tickets. The workaround I'm
Add dashboard to help center
How can I add a dashboard in the help center so that each customer can see a summary of the status of their tickets
Mail Storm Loop
Hello All, There has been an issue of a "mailing loop” inside Zoho was brought to my attention, i.e. we had a scenario where the configuration of our ticketing platform and its automated replies, entered an endless circular loop with that of the end client
Picklist field values displayed and updated automatically in custom views, reports, workflows, supervise rules and blueprints
At the moment picklist values in custom fields and some standard fields have to be entered manually again when used in custom views, reports, workflows, supervise rules and blueprints. This leaves room for error initially and also makes it hard to make
Creating a Form from Desk
is it possible to auto populate fields from a desk ticket into a form? currently the user submits a form, it goes to desk, back and forth, then they agree(hopefully). If they agree id like to have them sign something. id like to make it as easy as possible
How to unpublish or move Knowledge Base article to draft
We have a couple articles that were published on our KB that we would like to move to draft until they are edited. I see how they can be moved to a different topic or deleted but can you direct me on where to go to unpublish/move article to draft? Thanks!
Delete ticket
Hey, I am trying to replicate this: https://help.zoho.com/portal/en/community/topic/automation-4-auto-delete-tickets-based-on-rules jsonString = {"ticketIds":{ticketID}}; deleteTicket = invokeurl [ url :"https://desk.zoho.com/api/v1/tickets/moveToTrash"
invoice customer for support ticket
hi i'm a new user and trying to figure this out. we would like to provide service to our customers using the zoho desk platform. when item is during warranty, service is free so there is no issue. but when we provide service for out-of-warranty items,
Customer Names
When customers send in an email ticket their customer details get filled in automatically. However, their names dont seem to autopopulate correctly. I.e. with an email such as john.smith@gmail.com the customer name gets filled in so that the surname is
Integrating the Help Center KB with our own website portal
Hello We're about to purchase an Enterprise level account so we would have access to the multibrand help center. Is there any SDK/integration available for the help center? We're currently building "Help Center A" which is completely public with any logins
Including ticket URL link in Desk emails to customers?
Do other people here need/want the ability to include a URL to that exact ticket in email messages sent from your support agents to your customers via Zoho Desk? That way your customers can effortlessly get right to that ticket in your Desk instance.
Newbie Desk User
This question relates to branding. We have created the portal, and the SSL certificate is now applied. Therefore the URL now looks like our own, etc. Question: When a contact creates a ticket, the response that is going out is from email address: support@companyname.zohodesk.com
Zoho transactional SMS's
Hi All I would just like to know if you can send transactional SMS's through Zoho and if so can it be automated using Zoho Desk? regards Brendan
Can't receive email through zoho desk
Hi currently i can't receive on zoho desk, already test from another domain no one received yet. please help ...
Heads Up: Planned Maintenance on US and IN Servers
Hello, everyone! We have planned to execute an update for the US and IN DC accounts between 6:00 a.m - 9:00 a.m, IST on 17th January, 2020. During this update, there could be intermittent email fetching delays for customers present in a few of the clusters.
Agent cannot reply to ticket
Some users/agents have had some difficulties responding to tickets. When the user tries to respond to a ticket by clicking on the “reply all” icon, no action happens. This only happens for some users, but this agents have the exactly same permissions
Seperate departments from categories in Community
Hello, It would be nice if we can add a category in the Community apart from the departments. Our use case is: We have one support department but want to have more than one category in the community. Therefore we now have made more departments. The problem
Support Email Address limitations
I am having issues with the limitations of the Support Email Address. The docs describe that you can have unlimited From Addresses but only 100 Support Email address (Enterprise). However, this does not make sense. Scenario: xyz@mycompany.zohodesk.com
Change 'Ticket Status' options even when associated with blueprints
I gave up trying to deal with this and just deleted my blueprint in order to use the new "on hold" feature on one of my statuses, because it is a big pain changing anything on 'Ticket Status' when they are associated with blueprints, and disassociate
OAuth Token Problem
I'm trying to do an authorization request. But it doesn't give me proper error or success message. I read the documentation and I try to do what it written. Could you help me about it? My request is down below: https://accounts.zoho.com/oauth/v2/aut
Tickets, associations and reports
Hello We're a small start-up company based in Sweden and we're evaluating Zoho Desk as our ticketing system. I already sent you guys an e-mail, but in the meantime, maybe you can give me a reply on two further questions I have. Thank you :) Also, please
my radar for zoho desk is not loading.
It says loading for hours.
Ticket report based on time range
Hi Team, How do I get a report on number of tickets assigned to each agent based on time range. E.g. I want to get a report on how many tickets assigned over 3 months to an agent from 8am to 3PM .
Reports on missed chats
Hi Team, Where do I find a report on missed chats?
Moderating all responses
I would like to moderate all posts and responses in my community. How do I do this? I do not see options to moderate all posts. I only see an option of no moderation or moderate first post only. Even moderate first post is a bit mis-leading because it
Bug with adding tables to desk articles
While I was working on a desk article I noticed that these triangles that usually help resize the table lie around at whatever position the table is resized. My article is now littered with these, which is really distracting. They do not appear in published
Public Forum
Is it possible for me to have a forum which is fully public? Presently it appears that someone should have access to Zoho to access a forum. I want to create a forum for one of the trainings our company is delivering. I would like anyone of the course
Notification Emails Delayed
Anyone having issues with Zoho notification rules running but not receiving the emails like normal? Yesterday we had a bunch that didn't show up this morning. Today I've seen delays of an hour or so.
Data source for custom field
Hi, I'm starting as a Managed Service Provider (MSP) and trying to setup Zoho Desk for my customers. I'm looking for a way for custom fields to be customer specific when creating a new ticket. For each one of my customers, I manage several platforms.
Incoming emails delayed
We are experiencing an issue with Zoho Desk today where incoming emails are delayed anywhere from 15 minutes to 90 minutes. They all eventually show up in Zoho Desk but slow. There is no mention of it on their status page here - https://status.zoho.com/
Triggers and Transitions between Blueprints
You can stumble upon situations where you have to connect the blueprints of different departments via triggers or transitions. We will now have to consult to our local Zoho partner for them to build these connections via coding but it would be much easier and visually understandable for us if you could provide some built-in capabilities to connect the blueprints of different departments.
Have a Zoho Desk PDF Attachment Show on the Ticket Screen rather than having to download it.
We are using a system that emails out a report in PDF format to Zoho Desk for our staff to review but it's difficult to have to download the PDF attachment each time, we would like for there to be some sort a viewer below the ticket that shows the contents
Does the Customer Happiness widget work in the new Help Center Themes?
I just noticed that none of the new Help Center themes seem to display the Customer Happiness Widget even if you enable it in the Customer Happiness settings. Is this gone for good? A work in progress? Right now it's stuck in between because the setting
Request: Lift 32000 Character Limit
I would like to build more advanced html templates but I am limited by the 32000 character limit. It would be a great feature to have the ability to build html without having to compress or character count. Thanks
Form in Knowledge Base that passes through the logged in user?
I'd like put a custom form in our knowledge based that logged in customers can fill out which passes through information about the logged in user. In other words, if they're already logged in to our help center I don't want them to have to tell us who
Pick List Options When Creating a Forum Post
I just made another post which made me come across the "Category" drop down that is part of creating a new post. I think the amount of Category choices and sub category choices are not user friendly. It was very cumbersome to have to scroll through the
Setting Width of KB articles
How can I set the width for the KB article for formatting like I would in a simple word document? I do not want the KB articles to be as wide as they are due to it making the formatting I had in my word document not look good anymore.
Acknowledge TOS
I would like to propose adding a functionality when Users/Contacts are first enabled to the Zoho Desk Portal, they are presented with a checkbox or a button that requires that they accept our Support Terms of Service before entering the Support Portal,
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