OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

Hi Everyone!
We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. 

OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement. These Assistants work based on your data, instruction, files, functions and more, making it more susceptible to your needs. With Assistant, your SalesIQ bot can be more powereful than ever,  providing contextual assistance to your audience with data specifically exclusive for your business. 

Please ensure to have a ChatGPT Assistant in your OpenAI Platform to use this Plug.

Here's what the SalesIQ chatbot-Assistant brings to the table:
  • Targeted Responses: Your bot will be entirely specific to your business, ensuring a tailored experience for your audience, rather than relying on global data.
  • Omnichannel Availability: Bot works across all channels, including your mobile app, Website, Facebook, Instagram, WhatsApp, Telegram, and LINE.
  • Human-like conversations:  Engage your audience with natural, engaging interactions that feel human.
  • Always-on availability:  Provide 24/7 customer support with your bot, ready to engage with users anytime.


In this post, we will learn how to create a plug and connect your trained ChatGPT Assistant with your bot. 
Are you new to SalesIQ? Click here to know about SalesIQ's chatbots and plugs. 

Plug Overview

The ChatGPT Assistant functions based on threads. Initially, you create a thread, add a message to it, and run the message to receive the Assistant's response. So, to integrate ChatGPT Assistant with the Codeless bot builder, we need two plugs.
  • Plug 1 - To create a thread (thread ID) using OpenAI API keys.
  • Plug 2 - To add a message to the thread using the thread ID, create a run and get the ChatGPT assistance's response. 


Help guide to know more about how ChatGPT assistant works

How to build this Plug?

Step 1 - [Plug 1] Creating a thread for the visitor/user 
  • On your SalesIQ dashboard, navigate to Settings > Developers > Plugs > click on Add.
  • Provide your plug a name, and description, and select the Platform as SalesIQ Scripts. Here, we call this plug as ChatGPTAssistantsCreateThread. 
  • The first step in building the plug is defining the parameters. This plug aims to create a thread and get the thread ID as output. So, only the output parameter (threadID) is needed here. 


Copy the code below and paste it into your plug builder. Then, make the following changes. 
  • In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one)
  1. //ChatGPT api key
  2. api_key = "paste-your-api_key";
  3. //Header parameters
  4. headers = Map();
  5. headers.put("Authorization","Bearer " + api_key);
  6. headers.put("Content-Type","application/json");
  7. headers.put("OpenAI-Beta","assistants=v2");
  8. //This param is needed to use the V2 assistant apis
  9. // The following webhook will create a thread and return the thread id
  10. response = invokeurl
  11. [
  12. url :"https://api.openai.com/v1/threads"
  13. type :POST
  14. headers:headers
  15. ];
  16. response_json = response.toMap();
  17. thread_id = response_json.get("id");
  18. response.put("threadID",thread_id);
  19. return response;
  • Then, click Save, preview the plug and Publish it. 
Reference:  OpenAI's Create a thread API

Step 2 - [Plug 2] Add a message to thread and get response 
  • From the previous plug, we will get the thread ID as output. 
  • Create a new plug, here we call this plug as ChatGPTAssistantsCreateRuns.
  • Pass the thread ID and the user/visitor input as input parameters. 
  • Once the plug is executed, we will get the ChatGPT Assistance's response, which is the output parameter. 
Input Parameters
  • Name: threadID | Type: String
  • Name: userInput | Type: String
Output Parameters
  • Name: assistantReply | Type: String


Copy the code below and paste it into your plug builder. Then, make the following changes. 
  • In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one.)
  • In line #3, replace your chatGPT_assistant_id (Navigate to the OpenAI developer scetion > Assistants > choose your Assistant and copy the Assistance ID.


  1. //ChatGPT api key
  2. api_key = "paste-your-api_key";
  3. chatGPT_assistant_id = "asst_4DuWZxC0RNagq0b8pnml4ZPf";
  4. //Header parameters
  5. headers = Map();
  6. headers.put("Authorization","Bearer " + api_key);
  7. headers.put("Content-Type","application/json");
  8. headers.put("OpenAI-Beta","assistants=v2");
  9. //Get the thread ID from the plug input parameters
  10. thread_id = session.get("threadID").get("value");
  11. user_input = session.get("userInput").get("value");
  12. info thread_id;
  13. info user_input;
  14. // Messages API call
  15. requestBody = Map();
  16. requestBody.put("role","user");
  17. requestBody.put("content",user_input);
  18. jsonRequestBody = requestBody.toString();
  19. // The following webhook posts a message to the conversation thread
  20. response = invokeurl
  21. [
  22. url :"https://api.openai.com/v1/threads/" + thread_id + "/messages"
  23. type :POST
  24. parameters:jsonRequestBody
  25. headers:headers
  26. ];
  27. info response;
  28. // Runs API call
  29. requestBody = Map();
  30. requestBody.put("assistant_id",chatGPT_assistant_id);
  31. jsonRequestBody = requestBody.toString();
  32. // The following runs the thread which inturn generates a response once the thread is completed
  33. response = invokeurl
  34. [
  35. url :"https://api.openai.com/v1/threads/" + thread_id + "/runs"
  36. type :POST
  37. parameters:jsonRequestBody
  38. headers:headers
  39. ];
  40. response_json = response.toMap();
  41. run_id = response_json.get("id");
  42. run_status = "queued";
  43. retry_count = {1,2,3,4,5};
  44. for each  retry in retry_count
  45. {
  46. if(run_status != "completed")
  47. {
  48. // The above executed run takes few seconds to complete. Hence a considerable time has to be left before the run is completed and the messages are fetched from the thread can be fetched. Here we wait for 3 seconds assuming the run gets complete within 3 seconds
  49. getUrl("https://httpstat.us/200?sleep=3000");
  50. response = invokeurl
  51. [
  52. url :"https://api.openai.com/v1/threads/" + thread_id + "/runs/" + run_id
  53. type :GET
  54. headers:headers
  55. ];
  56. response_json = response.toMap();
  57. run_status = response_json.get("status");
  58. }
  59. }
  60. // The following webhook fetches the messages from the thread
  61. getmsg_url = "https://api.openai.com/v1/threads/" + thread_id + "/messages";
  62. response = invokeurl
  63. [
  64. url :getmsg_url
  65. type :GET
  66. headers:headers
  67. ];
  68. info response;
  69. response_json = response.toMap();
  70. // Getting the last message from the thread messages list which is the assistant response for the user input.
  71. assistant_response = response_json.get("data").get("0").get("content").get("0").get("text").get("value");
  72. info assistant_response;
  73. response = Map();
  74. response.put("assistantReply",assistant_response);
  75. return response;
  • Then, click Save, preview the plug and Publish it. 

Step 3 - Adding plugs to the Codeless bot builder
  • Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as the bot platform. You can also open an existing bot.
  • Next, click on Plugs under Action cards, select the first plug (ChatGPTAssistantsCreateThread), and provide a name to save the output (thread_id).

  • Use the visitor fields card, click save in bot context, and provide a name to store the visit
  • Then, select Plug 2 (ChatGPTAssistantsCreateRuns) and pass the value for the parameters
    • thread_id (Input) - The output of the previous Plug
    • user_input (Input) - The visitor's question/input from visitor fields card. 
    • assistant_reply (Output) - The final response from the ChatGPT assistance. 

  • Finally, use any response/input card to display the response to the visitor by typing the % to get the context variable (%assistant_reply%) in the message text box. Here, the button card is used along with the follow-up actions. 
Note: 
  • The ChatGPT Assistant APIs are still in beta, so it's better to have a fallback flow in the bot until they are stable. 
  • Manage the plug failure instances within the plug failure leg by directing your users to operators using the "Forward to Operator" card or use the "Busy response" card to get the user's question, put them on the missed chats. Additionally, you can also "Send Email" card to notify yourself about the user's inquiry. 

  • The buttons, "I've another question", is used to get next question from the visitor. Use a Go To card and route it to visitor fields card to ask next question. 

I hope this was helpful. Please feel free to comment if you have any questions. I'll be happy to help you. 

Best regards
Sasidar Thandapani

    • Recent Topics

    • Notifications for calendar meetings

      So we have been happy users for a few months now. This is an important problem we face, since I have forgotten meetings already cause of lack of notifications. The problem: I have notifications (email, popup and notifications) set for my calendar by default.

    • Reusuable Sections & Universal Brand Settings

      Zoho Email Campaign setups take longer than other software I've used because it doesn't have reusable sections or universal brand settings (fonts and colors). These enhancements should be added to help us create our campaigns more easily.

    • Blockchain technology

      Blockchain technology is being used to revolutionize accounting and financial reporting. With blockchain, financial transactions are recorded on a decentralized ledger, making tracking transactions and verifying their accuracy easier. This technology

    • Este domínio já está associado a esta conta

      Fui fazer meu cadastro na zoho e quando digitei meu domínio recebi essa mensagem que meu domínio estava associado a uma conta que eu nem faço idéia de quem seja. Como que faço pra resolver isso? Atenciosamente, Anderson Souza.

    • not able to hit inventory api

      when i hit the api with my account keys and the access is provide by the client

    • Remove County field from Customer Address input screen (or allow input to be deleted)

      We are in the USA and have just noticed that there is now a County field in the Customer Address input screen (and maybe other areas of Zoho Books, but this is the one affecting us at the moment). County is not important to our business, and in fact we

    • 553 Relaying disallowed error

      Hi, I am receiving a "553 Relaying disallowed" error when sending emails to my domain email address which I have configured in Zoho. However, I am able to receive emails from my domain email to my gmail account. The SPF and MX entries are all configured

    • !! URGENT My sent mail goes to spam

      I tested a few times and every time I send mail out it goes the recipients spam box.  Why is it marking my mail as spam? please help me ! thanks

    • Event Time Zone in meeting invites are confusing users

      When sending calendar invites to internal and external users, the first section "Event Time Zone" is confusing people and they are automatically declining events. Can this section please be removed??? It already shows the correct time zone next to the

    • Request For Quotation (RFQ) module

      Hello, Do you have any plans to implement a RFQ module in to ZOHO Inventory? I would like to chose items that I require a price for, select a number of different suppliers to e-mail and have them submit there pricing online. I would then like to see a

    • Constant Sync Errors 🙄

      I'm constantly getting sync error notifications with no actual resolution. Also... I have folders and files with a (!) on the cloud icon, indicating it's not accessible. This has also led to the complete loss of certain folders. Like... the go missing!

    • Display your zoho contact name when they call your mobile number

      As per the title If a contact calls the office number, the contacts name shows on mobile as long as I have their contact details registered in my crm. Is there a way that if the contact calls my mobile, their name can be displayed? Currently just their number shows when they call.

    • In Zoho Projects, is there a way to create a folders template under documents that can be used once a project is created?

      We have a specific folder structure that we would like to use that is standard across every project. Instead of having to create this structure every time a project is created, is there a way to create a template for the folders that can be added?

    • javax.mail.authenticationfailedexception 535 authentication failed

      Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha

    • Out of Office not working

      I have set up out of office on zoho mail, however, it does not reply to every mail sent to it. I have tested it by sending several test messages from multiple different email accounts, I will get a response to some of them, but not all of them this is

    • Always display images from this sender – Is this feature available?

      In Zoho mail, I had my "Load external images" setting set to "Ask me", and that's fine. That's the setting I prefer. What's not fine though is I always need to tick "Display now" for each email I get, regardless if I've done that multiple times from several

    • Some emails are not being delivered

      I have this problem where some of my mail just seems to disappear. When I send it, it appears as sent with no mention of any problem, but my recipient never gets it, not even in the Spam folder. Same for receiving, I have a secondary e-mail address, and

    • Unbilled Items Report?

      Hello! Is there any way to display a list of items that remain unbilled, without creating an invoice for each customer to see if the unbilled items box is displayed? ;-) Ben

    • Making Calls Using ZDialer on Zoho Creator Widgets

      The Zdialer Browser Extension does not seem to recognize phone numbers on custom widgets. What is the best way to work around this?

    • ALL sent mails from my zoho email id go to spam

      when we send emails out of Zoho as like Gmail , ALL mails go to spam... more than urgent to get a solution !!!!!!

    • Não consigo enviar e nem receber e-mails

      Estou com problemas pra enviar e receber e-mails. Não consigo enviar (recebo uma mensagem de domínio inválido) e os e-mails que recebo estão voltando. Como devo proceder?

    • Time Field

      Good Day, I have a question, when I save a draft and reload it. Why does the time field format keeps goes from hh:mm to hh:mm:ss? Is there a way I can force it to load to hh:mm only? I have tried example = totime(input.TimeField, "hh:mm") in the -created

    • Receiving email problem

      I can send an email but can't receive from other platform like Gmail

    • Mas de 48 horas sin correo

      Estimados, llevamos más de 48 horas sin poder recibir correo y en este periodo hemos recibido información confusa y lo mas relevante es que Zoho dice que esta todo bien y no encuentra el error. Como deben comprender el perjuicio de no contar con un correo

    • Your account has been blocked due to security reasons.

      Hi everyone. Faced a problem that is wreaking havoc on my business! On December 14, blocked login via WEB, IMAP and POP3 with the reason of unusual activity, allegedly because of VPN/Proxy and suspicion that my account was hacked. I created a ticket to

    • Displaying related quotes in sales order and back

      Hi, My colleague liked to see to which sales orders, the quote has been converted. Quote shows Invoices, but not SO. Same, they would like to see the quotes in the sales order, as they can see invoices, packages, shipment, How can we achieve this ? Thank

    • Details & Limitations of the Free Forever Plan

      I cannot find any comparison/details about the Free Forever Plan. Can you please publish details of what are its limitations?

    • Missing Folders on iPhone Zoho Mail

      Under mailboxes on my iPhone, I don't have an inbox, sent folder, deleted photo, etc. See pics.

    • Query table pull last 12 months

      I am tying to pull the following criteria and the date is always what causes me the issue. I want to pull people (pco_id) who have entries of "event_id" being these 2 events and whos "kind" is Regular or Guest and where the event_starts_at (date column)

    • ChatGPT only summarize in English

      Hello i' v enabled chatgpt in salesIQ, it works great inside conversation (revise, Rephrase etc) add tags works well with another language than English. But when I want to summarize it render only in English, despite sales IQ is set to another language.

    • Vendor Assignment issue for staff in User Roales

      there is a limitation in software that we can't assing Vendors to our staff - we can only assign Customers on staff wise!! There is a limitation of this software that in case i want to assign limited vendors to my staff - it's not possible. Either i will

    • No Hope for Zoho Meeting

      Zoho Meeting is just the poorest meeting app I've come across in a long time. The support sucks too. I called to see if there was anything that could be done on the backend and while I was on a test meeting with support the video was lagging and freezing

    • Inventory Management for Manufacturer

      Hello, We are a manufacturing company in the FnB industry. We want to use the inventory management system to manage our raw material stocks and at the same time once we produce items, we need to increase our final product inventory while decreasing the

    • Does Zoho campaign de-duplicate based on mobile for SMS campaigns?

      Hi - We recently sent our first SMS campaign using Zoho Campaign integrated into Burst SMS and got feedback that some of our customers received multiple messages. Upon inspection, this was due to multiple contacts in our list containing the same mobile

    • Develop and publish a Zoho Recruit extension on the marketplace

      Hi, I'd like to develop a new extension for Zoho Recruit. I've started to use Zoho Developers creating a Zoho CRM extension. But when I try to create a new extension here https://sigma.zoho.com/workspace/testtesttestest/apps/new I d'ont see the option of Zoho Recruit (only CRM, Desk, Projects...). I do see extensions for Zoho Recruit in the marketplace. How would I go about to create one if the option is not available in sigma ? Cheers, Rémi.

    • Why is Zoho Meeting quality so poor?

      I've just moved from Office 365 to Zoho Workplace and have been generally really positive about the new platform -- nicely integrated, nice GUI, good and easy-to-understand control and customisation, and at a reasonable price. However, what is going on

    • Chat issues

      I am having a couple problems with the zoho chat feature. When I use Chat from the App bar, not everyone is getting messages (these are to different accounts, Yahoo & Gmail). I did finally get the Users to show up correctly. However, when in an active chat with someone, I only get one sound notification. No other notifications, pop up or otherwise, come through to alert if another message was sent. Also, the bottom Chat bar that shows Active chats while I am in email does not show any online contacts

    • How to Download Expense Attachments from Zoho Expenses Using Document Details?

      I am currently working on syncing Zoho Expenses with our internal portal. While syncing, I can successfully retrieve expense details, including document-related information such as file_name, document_id, and other metadata. However, I am facing an issue

    • Zoho Creator Upcoming Updates - December 2024

      Hi all, We're excited to be back with the latest updates and developments on the Creator platform. Here's what we're going over this month: Deluge AI assistance Rapid error messages in Deluge editor QR code & barcode generator Expandable RTF and multi

    • How to Retrieve and Store Expense Attachments from Zoho Expenses?

      I am currently syncing Zoho Expenses with our internal portal. During the sync process, I can successfully retrieve expense details, including document-related information such as file_name, document_id, and other metadata. My goal is to retrieve these

    • Next Page