Unveiling Zoho Writer Desktop 4.0: New GUI, more document formats, offline Zia, and more
Hi Zoho Writer users, We've released Zoho Writer Desktop 4.0. This update includes: New GUI: The redesigned interface from the web app is now on desktop. ODT, TXT, and Markdown support: Open, edit, and save documents in these formats. DOCX imports up
Personalize your booking pages with Custom CSS
Greetings from the Zoho Bookings team! We’re introducing Custom CSS for Zoho Bookings, designed to give you complete control over the look and feel of your booking pages. With this new feature, you can upload your own CSS file to customize colors, fonts,
Ability to modify what displays in calendar invite?
I am a long time calendly user and want to make the switch to bookings. I understand that there is not currently a meets/hangouts integration, is one on the roadmap? Is there anyway I can modify the calendar invite to include the meet link? I can add it to the emails no problem, but I would also like it to display on their calendar. Is there some work around I can do to get it on the calendar? Also am I able to modify the calendar event title?
Project Management Bulletin: May, 2026
Welcome back to our latest edition of Project Management Bulletin packed with our new releases, exciting new roadshows, and insider tips! But first, we have a question for you: Does your PM software adapt to your organization’s goals, or are you reshaping
New feature: Mail merge templates in Zoho Sign
We're excited to announce that you can now send personalized documents for e-signature using Zoho Writer's mail merge feature—all without leaving Zoho Sign! Unlike standard templates where only signer details change, mail merge templates let you insert
Version Update in Writer Desktop Apps?
Are there plans to add the ability to check for updates within the Writer desktop apps? There seems to be no simple way of knowing if newer version are available for download.
Formula Error
I am attempting to create a field that auto-generates the parking ratio for buildings. Whereas, the formula would be: A/(B/1,000) Where a = the # of parking spaces; b= the building RSF The formula, I believe, should be: ${Properties.Parking Spaces}/(${Properties.Bldg.
Mirrored images when using web browser to capture photo
I've built an app that requires capture of a photograph on a form using the image field. I'm using the app in google chrome (and/or microsoft edge) on a microsoft surface pro. When taking the picture using the rear camera on the device, the image is mirrored.
Published report behavior on website and mobile devices...
We display categorized lists of nonprofits on our website using published reports displayed in iframes. Most reports have a single column and display properly. There are a few reports that are 3 columns (Nonprofit name, category, subcategory). On the
Zoho Apptics for Kotlin Multiplatform apps
Analytics for Kotlin Multiplatform apps We're excited to announce the release of the Zoho Apptics KMP SDK! Built for applications using Kotlin Multiplatform (KMP), the SDK provides a unified tracking interface for apps with shared codebases while leveraging
Zoho CRM removing Lines Breaks/Returns
When sending an email to a contact from Zoho CRM, we send in HTML to the client and use the standard ariel font and 12 size font. For some reason the customer received the email with all the line breaks remove and returns. See Below: But it was sent cleanly
Gear up for the Zoho Finance & Operations Workshop 2026!
Hello everyone! 👋 We're excited to announce that the Zoho Finance & Operations Workshop 2026 is officially underway! As our global community continues to grow, we're expanding our locations to connect with users around the world. If you haven't had a
How to manage additional required address information for Customers and Vendors.
Has anybody figured out a way to incorporate relevant delivery information in the limited address fields for customers and vendors? For example, most carriers have an additional 'delivery instructions' field to add important information like delivery
Knowlarity PhoneBridge Integration – Calls Not Logged in Zoho Desk
We have successfully integrated Knowlarity with Zoho Desk. Incoming call pop-ups are working correctly, and the integration appears to be connected. However, after the call is completed, no call records or call history are being created in Zoho Desk.
Cannot Access Subform Display Order in Deluge
As highlighted in this community post, we still have to deal with the significant limitation of not being able to access the user-sorted order of subform rows through Deluge. This creates a major disconnect between the UI capabilities and backend automation,
Show basic queue status information to agents when transferring a call
Hi, When an agent transfers a call to another queue, they have no visibility into the current state of that queue — how many callers are waiting, how many agents are available, average wait time, etc. The agent is essentially transferring a caller blindly,
Show which agent's extension is currently ringing in Live Calls
Hi, In the Live Calls view, when an incoming call is being distributed through a queue, we can only see the status "Ringing" — there is no indication of which agent's extension is currently being called. For a call center supervisor, this real-time visibility
Make agent DND status visible to supervisors and admins in Zoho Voice
Hi, When an agent enables DND in ZDialer, they become completely unreachable for incoming calls. However, Zoho Voice continues to show them as "Available" to supervisors and admins — because DND is not treated as a user status. This is a fundamental problem
IVR Selection → Zoho Desk Department Routing
Hi, We use a single phone number with an IVR (e.g. Press 1 for Sales, Press 2 for Support). When the Zoho Voice ↔ Zoho Desk integration creates a ticket, it always goes to one fixed department — regardless of what the caller selected in the IVR. The current
Custom Agent Statuses in Zoho Voice for Enhanced Workforce Visibility
Hello Zoho Voice Team, We would like to submit a feature request regarding the current limitation on agent status definitions in Zoho Voice. Current Limitation At present, Zoho Voice only supports a fixed set of predefined agent statuses, such as:Available,
Add Hebrew Support for IVR Text-to-Speech, Call Transcription, and Call Intelligence in Zoho Voice
Hello Zoho Voice Team, We would like to submit a feature request to add Hebrew language support across Zoho Voice's AI-powered voice capabilities, particularly for organizations operating in Israel and serving Hebrew-speaking customers. Current Situation:
Wait Threshold Before Callback and Queue Exit Prompts Are Offered (Queue Audio Profile)
Hello Zoho Voice Team, We would like to request the ability to configure a minimum wait threshold before Callback Exit and Queue Exit options are offered to callers waiting in a queue. Current Limitation: Currently, Callback Exit and Queue Exit prompts
Optional Queue Position and Expected Wait Time Announcement with Threshold Controls
Hello Zoho Voice Team, We would like to request an enhancement to the queue experience that allows callers to be informed of their position in line and estimated wait time, with configurable rules for when and how this information is presented. Current
Automatic Agent Offline Detection Based on Active Zoho Application Connectivity
Hello Zoho Voice Team, We would like to submit a feature request regarding agent availability status handling across the Zoho ecosystem, specifically improving how Zoho Voice determines whether an agent is truly online or offline. Current Behavior At
Customizable and Localized Voicemail System Prompts
Hello Zoho Voice Team, We would like to submit a feature request regarding the voicemail functionality in Zoho Voice, specifically the system-generated prompts that are played before and after a caller records a voicemail message. Current Limitation:
IVR Selection Visible to Agent on Answer
Hi, When a caller navigates an IVR and reaches an agent, the agent currently has no way to know what the caller selected other than the specific queue information. For example: a caller presses 2 for Support, then presses 3 for Product C — the agent who
Admin control over agent's ability to disable incoming call popup in PhoneBridge
Hi, In the PhoneBridge built-in dialer, agents have the option to disable the incoming call popup for themselves. This means an agent can silently opt out of receiving call notifications without the supervisor or admin knowing. This is a problem for call
Allow agents to set their own status via PhoneBridge (built-in dialer)
Hi, Agents using the PhoneBridge built-in dialer have no way to change their own status. The only options are: Ask a supervisor or admin to change it manually from the User module Rely on the Agent Status Schedule for shift start/end Neither of these
Mass Update of Product Unit Prices in Price Books
I would love to know how I can maintain my Price Books in Zoho CRM. Is there a way to mass upload and mass update products? Is it possible to have a separate Zoho Sheet for each Price Book? or a unique and filtering the specific one?
Hide SMS option in ZDialer when SMS is not enabled in Zoho Voice
Hi,When making calls via ZDialer — whether through Zoho One or directly in Zoho CRM, Zoho Desk, or Zoho Recruit — agents see both a call option and an SMS option. There is currently no way to hide or disable the SMS option. For organizations that have
Apply updated queue messages to callers already waiting in the queue
Hi, When a queue message is updated while callers are already waiting, those callers continue hearing the old message until they disconnect and reconnect. Only new callers hear the updated message. This is a significant operational limitation. A real-world
Show live wait time for calls currently ringing or waiting in queue in Live Calls view
Hi, In the Live Calls view, there is no way to see how long a call has been waiting or ringing. This information is only available after the call is completed in the call logs. This is a standard and fundamental feature in any call center management system.
Hide or clearly mark agents who are off-shift or on vacation in the Users list
Hi, When using the Agent Status Schedule, agents who are off-shift or on vacation are automatically set to Offline — but they remain visible in the Users list alongside agents who are actively working. This makes it difficult for supervisors to get a
Zoho Desk iOS app update: Filter and Timeline feature on the Tickets module
Hello everyone! We have introduced a Filter option in the ticket module to help you to refine the ticket listing based on specific criteria. You can now create and edit saved filters to easily manage frequently used filter configurations and access them
Error al enviar factura VeriFactu a AEAT con retención del 19% en factura de alquiler
Hola, Estoy intentando enviar una factura a la AEAT desde Zoho Books mediante VeriFactu y recibo el siguiente error: El envío de la transacción a la AEAT ha fallado debido a las razones siguientes: El campo ImporteTotal tiene un valor incorrecto para
Tips & Tricks Series - #1 Creating Pretest in Zoho Learn
Hello everyone! We’re excited to kick off a new Tips and Tricks series. This series is focused on helping you discover the hidden features in Zoho Learn and how to make the best use of them. Today, we’ll be discussing pretests. A pretest is an initial
Cross Module Filtering – Use Fields from Lookup modules in Custom Views criteria and Advanced Filters
Hello everyone, Zoho CRM now enables you to achieve deeper filtering of records in a module, using fields of a lookup, thereby enhancing your data management experience manifold. This filtering based on lookup module fields is now available in advanced
Add Pause / Resume Option to Zoho Quartz Recordings
Hi Zoho Team, We would like to request an enhancement to Zoho Quartz recordings: the ability to pause and resume an ongoing recording. Current Limitation: At the moment, when recording an issue with Zoho Quartz, the recording continues even when we are
Tip #78- Exploring Technician Console: Multi-Monitor Navigation and Pop out- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. This week we're tackling a scenario every technician knows well: the remote machine has more than one screen. Meet Multi-Monitor Navigation. Picture connecting to a workstation
Tasks Statuses
Hi, The task status "Completed" is a final status which closes the task. We need to have a status "Cancelled". However, when the status is set to "Cancelled", the task prompt still has a blue button to Close Task. When the customer clicks that and closes
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