Auto Close a ticket

Good day,

I am looking for a way to close a ticket if there is no response from the customer for more than x hours. I have read various posts about supervision rules, but none fit the ultimate goal.

The idea would be to create a rule. If a ticket is in the specific status "pending customer response," the system would close the ticket and email the customer explaining why it was closed. We are missing the email part.

Guys, this and many other functions discussed here are basic functions of any ticketing system.

Please don't tell me to send it to support. I rarely hear back from them.

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