Failed to join session - Windows

Failed to join session - Windows

Hi,

We keep getting an error message saying "Failed to join remote session due to the following reason:" and then it doesn't give a reason (See attached screenshot.)

We use folder redirection for our user files (documents, download, desktop etc.) which means a users download folder is stored on the network. It seems that running the ZA_Connect.exe file from a network location returns the attached error code.

When we run the ZA_Connect.exe file from a local disk such as a usb stick it works fine.

Not all of our end users carry around usb stick and they can not access the C: drive due to security restrictions, so there have been times where we are unable to use Zoho Assist to support them.

Any help with this would be appreciated.

    Access your files securely from anywhere

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