Unable to connect to unattended clients

Unable to connect to unattended clients

Hi Zoho

I'm having problems connecting to some unattended access Windows 10 computers.  I have been connecting to these computers without issue for some time. Problem started last night.

In this example, I have 3 unattended computers on the same network. I can connect to one, but not the other two. I simply get to the following screen and can progress no further.



Here is what I've done to try and resolve the issue:

1. Disconnected one PC from LAN and connected to mobile 4G hot spot to rule out LAN / Firewall issues.
2. Completed all Windows updates.
3. Uninstalled and reinstalled the unattended .exe.
4, Rebooted.

I have physically observed the remote PC whilst trying to connect. The zoho icon is visible in the toolbar.  Both computers are showing as online within the zoho unattended web tab. The agent window does not open like it does when successfully connected.

Please assist.



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                                              • Release Notes: Version 1.91, February 2015

                                                Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,


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