Unattended Support

I know I have seen other articles on this forum about Unattended Support licenses, and I just wanted to hit on that and a couple of other points.

I would love to use Zoho Assist as my primary way of doing remote support for my customers, but i believe the product is still in an infant stages.

Currently I am using Connectwise Control, which for 54$ monthly (which is what I pay) I get unlimited unattended access licenses, which is a big plus for me. Granted, i am only using 49 unattended support installs, and i know I can get 100 for like $30 with Zoho, but as soon as i upgrade to the next level which is $60/month for 250, then I am already paying more than what I would with the current product I have.

I want to also comment on the fact that with the current product i'm using, i can chat with the customer thru the unattended support, start and stop services (without connecting to the desktop), send remote dos commands, check installed software loaded on the machine, review the event logs and a few other nice features (like OS version, RAM usage, HD usage, etc).

I look forward to the day where Zoho Assist has these features.. I even would be willing to switch from my current product to Zoho Assist even without the unlimited unattended support, if it had these features that I mentioned above. Even if there was an additional cost to have an unlimited unattended support, i would probably pay that, but it would have to be less than the 54$ month..

Just a couple of thoughts, ramblings, and suggestions from my point of view.

Thanks for listening!

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Sticky Posts
Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
Release Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
Please read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward